Cant get on my LDS Account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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patstap
New Member
Posts: 1
Joined: Mon May 08, 2017 10:59 pm

Cant get on my LDS Account

#1

Post by patstap »

I keep getting the same message...
Either the MRN and/or Birth date is not valid or the account already exists.

My MRN# is correct and so is my birthday date. Now how do I find out if the account already exists?
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aebrown
Community Administrator
Posts: 15153
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

Re: Cant get on my LDS Account

#2

Post by aebrown »

patstap wrote:I keep getting the same message...
Either the MRN and/or Birth date is not valid or the account already exists.

My MRN# is correct and so is my birthday date. Now how do I find out if the account already exists?
You need to recover the account that is associated with your MRN (based on what you've said, there is almost certainly another account associated with your MRN, perhaps one you created some time ago for FamilySearch or some other Church system). To do that, go to the regular LDS.org sign in page, click on the "Forgot Username?" link, then choose the "Membership Record Number (MRN)" option.
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