Family Search Tree app on iPhone

Discussions about using and improving the new FamilySearch online application.
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suzettesipple
New Member
Posts: 2
Joined: Sun Apr 09, 2017 1:29 pm

Family Search Tree app on iPhone

#1

Post by suzettesipple »

I recently switched from an android to an iPhone. I downloaded the family search tree app from the App Store. When I try to logon it tells me that username or password is incorrect. I know my password is correct and I can log onto the app on my tablet and I can logon to it on my computer. I deleted the app and reinstalled it. It still will not work. Any suggestions?
russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Family Search Tree app on iPhone

#2

Post by russellhltn »

Are there any odd characters in the password? Such as punctuation?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
suzettesipple
New Member
Posts: 2
Joined: Sun Apr 09, 2017 1:29 pm

Re: Family Search Tree app on iPhone

#3

Post by suzettesipple »

Yes. They work on my other devices. Do they not work on IOS?
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Family Search Tree app on iPhone

#4

Post by russellhltn »

suzettesipple wrote:Do they not work on IOS?
That would be my guess why it doesn't work.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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