Mobile phone verification issue with google voice

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jaredmoore
New Member
Posts: 1
Joined: Mon Oct 17, 2016 10:08 pm

Mobile phone verification issue with google voice

#1

Post by jaredmoore »

My mobile phone number is through google voice, I ported it years ago. Normally I don't have issues verifying that phone number, but when trying to verify it with my lds.org account I am not getting the verification text message. I've sent multiple requests over the past two days and nothing has come through. Has any one else experienced this issue and know of a work around?
benu
New Member
Posts: 1
Joined: Wed Mar 22, 2017 8:10 am

Re: Mobile phone verification issue with google voice

#2

Post by benu »

I am having the same issue with a Google-Voice phone number.
collett35
New Member
Posts: 1
Joined: Thu Mar 23, 2017 9:37 am

Re: Mobile phone verification issue with google voice

#3

Post by collett35 »

My phone number must be [redacted]
jdlessley
Community Moderators
Posts: 9858
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Mobile phone verification issue with google voice

#4

Post by jdlessley »

Moderator note: the phone number was removed since this is a public forum and anyone can view the post and personal information.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
TerraSnavely
New Member
Posts: 1
Joined: Tue May 23, 2017 9:13 am

Re: Mobile phone verification issue with google voice

#5

Post by TerraSnavely »

Having the same problem - you ever figure it out?
Terra
mjc98
New Member
Posts: 1
Joined: Wed Jun 14, 2017 4:28 pm

Re: Mobile phone verification issue with google voice

#6

Post by mjc98 »

This still seems to be an issue.
mwobrock
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Joined: Tue Nov 01, 2016 8:48 pm

Re: Mobile phone verification issue with google voice

#7

Post by mwobrock »

This needs to be addressed.
erekson101
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Joined: Tue Jul 17, 2018 1:52 pm

Re: Mobile phone verification issue with google voice

#8

Post by erekson101 »

Same issue with me
russellhltn
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Location: U.S.

Re: Mobile phone verification issue with google voice

#9

Post by russellhltn »

It's possible the "oversight" is deliberate. The whole point of the verification is to make sure "it's you" by "something you have". As I understand it, Google voice sends to multiple "things you might have". Nice for communication, not so good for authentication.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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lajackson
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Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Mobile phone verification issue with google voice

#10

Post by lajackson »

russellhltn wrote:Nice for communication, not so good for authentication.
Most organizations allow it, but a few do not. Is there any way to check and see if the Church has decided not to honor those numbers?

My pharmacy (a national chain) cannot seem to send a text message to me when my prescriptions are ready and they restock them when I do not pick them up. I usually show up the next day and ask them to refill them again.
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