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Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
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zaneclark
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Location: Las Vegas, NV
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Login not working

#1

Post by zaneclark »

I helped set up an LDS Account for a member at church today so he could use LDS Tools, but it will not let him login.... The message to check username or password keeps appearing, so I switched over to LDS.org where the same username and password worked fine. So I deleted and reloaded Tools, with the same result....check username or password.
Any idea how to fix this?
russellhltn
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Re: Login not working

#2

Post by russellhltn »

Are there any odd characters in the name or password?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
zaneclark
Senior Member
Posts: 1266
Joined: Thu Jan 24, 2008 4:34 pm
Location: Las Vegas, NV
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Re: Login not working

#3

Post by zaneclark »

russellhltn wrote:Are there any odd characters in the name or password?
No odd characters.... just plain vanilla letters and numbers.
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sbradshaw
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Re: Login not working

#4

Post by sbradshaw »

It could be a Sunday afternoon server overload that will clear up in the evening or another day...
Samuel Bradshaw • If you desire to serve God, you are called to the work.
sdea
New Member
Posts: 1
Joined: Tue Mar 14, 2017 3:17 pm

Re: Login not working

#5

Post by sdea »

I'm having the same issue. Can log into everything but LDS Tools. Just keep getting Touch ID screen. Have never set up Touch ID so I cancel. Then I get sync button which does nothing or flips back to log in screen. HELP!!
DianeRiewe1
New Member
Posts: 1
Joined: Wed Apr 12, 2017 8:58 am

Re: Login not working

#6

Post by DianeRiewe1 »

I logged into LDS tools and after syncing I got a screen for Touch ID for LDS Tools to view secure data. I have never set up a touch screen. Can't get into LDS tools
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