Can't put in mrn
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KasTutt
- New Member
- Posts: 1
- Joined: Sun Feb 05, 2017 1:04 pm
Can't put in mrn
Every time i try to put in my mrn it says either mrn/birthday is invalid or the account already exists, but I don't have another account and I have never used my mrn so any help would be greatly appreciated
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akhuber
- New Member
- Posts: 4
- Joined: Sun Oct 09, 2016 1:23 pm
Re: Can't put in mrn
My wife & mother-in-law both have this same problem.
Attempting to register for an account the error is:
"Either the MRN and/or Birth Date is not valid or the account already exists."
Attempting to recover the username the error is:
"Either the MRN and/or Birth Date is not valid or the account does not exist."
It first happened a couple years ago and we didn't look into it further since it was just an inconvenience, but it would be much better for both of them to have their own lds.org accounts. Who should we contact? If the errors above can be believed, either their birthdays are wrong on the church records or their membership record numbers are incorrect on their temple recommends.
Attempting to register for an account the error is:
"Either the MRN and/or Birth Date is not valid or the account already exists."
Attempting to recover the username the error is:
"Either the MRN and/or Birth Date is not valid or the account does not exist."
It first happened a couple years ago and we didn't look into it further since it was just an inconvenience, but it would be much better for both of them to have their own lds.org accounts. Who should we contact? If the errors above can be believed, either their birthdays are wrong on the church records or their membership record numbers are incorrect on their temple recommends.
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akhuber
- New Member
- Posts: 4
- Joined: Sun Oct 09, 2016 1:23 pm
Re: Can't put in mrn
I stumbled across the answer myself. I noticed in the results of a follow-on search there was a thread "LDS Account Membership Record Numbers" started on 10/5/2015 by LDSAccountTech (https://tech.lds.org/forum/viewtopic.php?f=92&t=23062). Among other things it says "If there is a problem recovering the account, individuals will need to contact their ward clerk and have him connect them to the Global Service Center. We, Account Management, can then assist in recovering the previous account, as well as identifying any other account problems."