As of this morning, GL 4.0 is unable to sign in and sync my annotations, etc. The app keeps opening a notification informing me that the app is unable to sign into my account.. I've tried reentering my LDS Account username and password, just I just get the following error: "Error. Signin failed. Verify your username or password." Clearly I have my account information correct; I can sign in to these forums, my work email (I work for the Church), LDS.org, etc.
Ideas? Anyone else experiencing this issue? I'm getting really frustrated with GL 4.0; it's been nothing but a hassle. I know under the hood it's a big improvement (what with the move from ldsXML to HTML5 and such), but the user experience has suffered quite a lot.
Unable to sign in
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GuJiaXian
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Re: Unable to sign in
Whatever the problem was seems to have resolved itself.
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russellhltn
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Re: Unable to sign in
That happens a lot. Somehow a service goes sideways. Once someone noticed and resets it, then it works again. I noticed your first post was at 7:37 AM Utah time, so it may have had to wait until the church employees came in to work.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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sbradshaw
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Re: Unable to sign in
I think it would be helpful if the error messages were more specific – i.e. differentiating between incorrect credentials or a connection/server issue.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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garthbennett
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Re: Unable to sign in
I have not been able to sign in on Gospel Library on my Samsung S7 phone for a few months now. It tells me "Invalid Password". On the same device, using the same password I can sign into the church account and Member Tools with no issues. Any suggestions?
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russellhltn
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Re: Unable to sign in
What verson of GL are you running? Is it up to date?garthbennett wrote:I have not been able to sign in on Gospel Library on my Samsung S7 phone for a few months now. It tells me "Invalid Password".
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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garthbennett
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Re: Unable to sign in
My Samsung S7 has Android version 8.0.0 with Samsung Experience version 9.0.0.
I tried deleting Gospel Library, restarting my phone then downloading Gospel Libray (version 5.7.2 (57210.83), with no improvement.
I tried deleting Gospel Library, restarting my phone then downloading Gospel Libray (version 5.7.2 (57210.83), with no improvement.
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sbradshaw
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Re: Unable to sign in
I'd recommend sending a message to the support team using the "Send Feedback" option in Gospel Library settings.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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garthbennett
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Re: Unable to sign in
I will, Thankyou.
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ehrs60
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- Joined: Thu Dec 31, 2020 4:27 pm
Re: Unable to sign in
my locking numbers don't work to open it up after my user name a password. I don't remember changing it.