I forgot my Username and I also forgot my password in my recovery email.

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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punsalanj
New Member
Posts: 3
Joined: Fri Oct 21, 2016 9:46 pm

I forgot my Username and I also forgot my password in my recovery email.

#1

Post by punsalanj »

I forgot my Username and I also forgot my password in my recovery email.
Because I chose the email recovery options when I made my LDS Account!

So I can't recover my name even they will send recovery to that email. Is there any solution for this.
Please Help!
Thank you.
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: I forgot my Username and I also forgot my password in my recovery email.

#2

Post by lajackson »

punsalanj wrote:So I can't recover my name even [if] they will send recovery to that email. Is there any solution for this.
Click the "Forgot my username?" link and use your membership record number and date of birth to recover your account.
olvidaayala
New Member
Posts: 1
Joined: Tue Oct 25, 2016 5:00 am

Re: I forgot my Username and I also forgot my password in my recovery email.

#3

Post by olvidaayala »

Hi! how can i recover my lds account? i already try to use my MRN but still i cant not recover my password... and the error mssge that appear is that i need to contact the global center...????what do i need to do?
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: I forgot my Username and I also forgot my password in my recovery email.

#4

Post by lajackson »

olvidaayala wrote:?what do i need to do?
Read the post right before yours. You were on the right track. Use the "Forgot your username?" link and then use your MRN and date of birth. You are not asked for an email address when you do it this way, and you can update that later.

If you use your MRN and date of birth and the system cannot find you, then yes, you will need to work with your clerk to contact the Global Service Center.
punsalanj
New Member
Posts: 3
Joined: Fri Oct 21, 2016 9:46 pm

Re: I forgot my Username and I also forgot my password in my recovery email.

#5

Post by punsalanj »

So theres no way to fix it yourself except calling the Golbal Service Center. Thanks for reply. ☺
larrynjay
New Member
Posts: 1
Joined: Fri Nov 11, 2016 10:44 am

Re: I forgot my Username and I also forgot my password in my recovery email.

#6

Post by larrynjay »

How does one call the Global Service Center?
We get this message on using the password recovery tool:
"Global Service Center to recover your account"
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: I forgot my Username and I also forgot my password in my recovery email.

#7

Post by lajackson »

larrynjay wrote:How does one call the Global Service Center?
For now, you should work with your ward clerk to contact the GSC on your behalf.
PJStoker
New Member
Posts: 1
Joined: Sat Nov 12, 2016 9:17 am

Re: I forgot my Username and I also forgot my password in my recovery email.

#8

Post by PJStoker »

I cannot remember my account password to get into my indexing or lds tools. I think I've locked myself out.
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