Journal/Notes Entries on My Account Suddenly All Gone

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
jhammond
New Member
Posts: 9
Joined: Tue Nov 29, 2011 4:34 am

Journal/Notes Entries on My Account Suddenly All Gone

#1

Post by jhammond »

I've been saving talks to read for an upcoming speaking assignment in the Notes/Journal section of my lds.org account. I've just now logged into lds.org my account to review them. There are zero entries remaining! No bookmarks, etc. What has happened to them?

Could I have deleted these from my mobile device? Any way to recover them?

Thanks for any help!
~Jonathan
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Journal/Notes Entries on My Account Suddenly All Gone

#2

Post by russellhltn »

Generally, notes sync between on-line and the Gospel Library app. So it's possible that you've deleted them, but I think you'd have to be very aware of it. I don't think it's something that's easily done accidentally.

I'd double check that you are in fact logged in and that you didn't somehow make all your notes under a different account.
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jhammond
New Member
Posts: 9
Joined: Tue Nov 29, 2011 4:34 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

#3

Post by jhammond »

Thanks for your prompt response. I don't have another account with lds.org.

Hoping it's a case of easily correctable user error or data recovery.
jdthompson@infrared
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Posts: 1
Joined: Tue Nov 08, 2016 8:11 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

#4

Post by jdthompson@infrared »

Same problem. I was able to see all of my notes yesterday morning (Nov 7). Today nothing?
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aebrown
Community Administrator
Posts: 15153
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

Re: Journal/Notes Entries on My Account Suddenly All Gone

#5

Post by aebrown »

russellhltn wrote:Generally, notes sync between on-line and the Gospel Library app. So it's possible that you've deleted them, but I think you'd have to be very aware of it. I don't think it's something that's easily done accidentally.

I'd double check that you are in fact logged in and that you didn't somehow make all your notes under a different account.
There seems to be a system-wide problem -- it's not a problem with any particular account. I first noticed it yesterday afternoon (7 November). Notes are all gone on LDS.org and Gospel Library gives an error whenever you try to sync.
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aebrown
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Posts: 15153
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

Re: Journal/Notes Entries on My Account Suddenly All Gone

#6

Post by aebrown »

GOOD NEWS!

The system seems to be up now. Notes on LDS.org are now shown, and sync with the mobile Gospel Library app is working again.
jhammond
New Member
Posts: 9
Joined: Tue Nov 29, 2011 4:34 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

#7

Post by jhammond »

Excellent. Thanks.
EliasonAB
New Member
Posts: 2
Joined: Fri Jan 26, 2018 8:12 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

#8

Post by EliasonAB »

I am having this problem now. I use lds.org to read scriptures and make footnotes and journal entries, but the past several days, I get the message "My Study Tools are currently unavailable." What should I do?
klapplegate
New Member
Posts: 2
Joined: Sat Jan 27, 2018 6:11 pm

Re: Journal/Notes Entries on My Account Suddenly All Gone

#9

Post by klapplegate »

Same problem here. I am in lds.org on Safari on my MacBook Pro.
mahubble
New Member
Posts: 6
Joined: Tue Aug 30, 2016 11:05 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

#10

Post by mahubble »

Same problem here. I can see my highlights and notes on my computer, but can't add new notes. I'm logged in, and have tried rebooting, but if I try to edit or add, I get the popup, 'My Study Tools are currently unavailable". This has been the case for the past 3 days. Gospel Library seems to be working fine. It's just lds.org that's broken.
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