Hello,
Every time anyone within my unit attempts to enter an expense in MLS, we get the message "An Error Occurred". I called support and was told that I should download the newest version of MLS to essentially overwrite the current program we have (which was already updated), but unfortunately that did not work.
The woman who assisted me also said that they could send me something if re-downloading the program didn't work, or explore other options from there.
Any assistance would be appreciated.
Enter Expenses - An Error Occurred
-
- New Member
- Posts: 3
- Joined: Wed Oct 26, 2016 6:18 pm
-
- Community Administrator
- Posts: 34485
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Enter Expenses - An Error Occurred
Time for a follow-up phone call. The install over-top is generally something we suggest, but if that's not working, you'll need to work with CHQ for a solution. This forum is primarily user-to-user support.burgundy21 wrote:Hello,
Every time anyone within my unit attempts to enter an expense in MLS, we get the message "An Error Occurred". I called support and was told that I should download the newest version of MLS to essentially overwrite the current program we have (which was already updated), but unfortunately that did not work.
The woman who assisted me also said that they could send me something if re-downloading the program didn't work, or explore other options from there.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- Community Moderators
- Posts: 11472
- Joined: Mon Mar 17, 2008 10:27 pm
- Location: US
Re: Enter Expenses - An Error Occurred
Download the MLS installer and install MLS over the current version.burgundy21 wrote:Any assistance would be appreciated.
If that does not solve the problem, call the help desk back, let them know it did not work, and ask for them to send you a new financial download. It will take them a few minutes to set it up, and you will need to do a Send/Receive or two to get it.
These two steps seem to solve most financial problems. If they do not, you are in deep territory with the help desk and I wish you well.
-
- Community Administrator
- Posts: 34485
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Enter Expenses - An Error Occurred
Just to be clear, having MLS show the same version as the download isn't enough. You have to have downloaded the full package and do a install overtop before this instruction has been complied with. It's not the new version that fixes things but some added stuff that doesn't happen if you let MLS update itself.burgundy21 wrote:I called support and was told that I should download the newest version of MLS to essentially overwrite the current program we have (which was already updated), but unfortunately that did not work.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- New Member
- Posts: 3
- Joined: Wed Oct 26, 2016 6:18 pm
Re: Enter Expenses - An Error Occurred
Thank you all, this is helpful.