Missionary name in online drop-down

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jaredlarsbell
New Member
Posts: 3
Joined: Wed Oct 12, 2016 7:46 pm

Missionary name in online drop-down

#1

Post by jaredlarsbell »

I have a new family in the ward that has a new missionary in the field. The family is concerned that they cannot see their sons name in the drop down box when making a payment to the ward mission fund under his name. The missionaries records are located in our ward. Does it take a few months for this to update? If so I will inform the family to donate to the general ward mission fund until it appears.
russellhltn
Community Administrator
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Location: U.S.

Re: Missionary name in online drop-down

#2

Post by russellhltn »

Has his name appeared as a sub-category to Ward Missionary?

One issue people frequently stumble on is that missionary financial responsibility does NOT move with the membership records. Since they are a new family, I'm guessing the missionary paperwork was processed by the prior ward - and so his name is appearing in the prior ward's system - not your ward.

If that's the case, a clerk or bishop will need to call CHQ to get responsibility transferred. You wan work out an effective date of transfer so that the donations match the payments to SLC.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jaredlarsbell
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Posts: 3
Joined: Wed Oct 12, 2016 7:46 pm

Re: Missionary name in online drop-down

#3

Post by jaredlarsbell »

His name does appear in the ward directory under the serving missionaries tab.
russellhltn
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Re: Missionary name in online drop-down

#4

Post by russellhltn »

jaredlarsbell wrote:His name does appear in the ward directory under the serving missionaries tab.
That has nothing to do with financial responsibility. That's what you need to resolve.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
scgallafent
Church Employee
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Location: Riverton, Utah

Re: Missionary name in online drop-down

#5

Post by scgallafent »

jaredlarsbell wrote:His name does appear in the ward directory under the serving missionaries tab.
That is different from the financial responsibility. Contact the Global Service Center and ask them to transfer the funding responsibility for that missionary to your ward.
russellhltn
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Re: Missionary name in online drop-down

#6

Post by russellhltn »

See if this helps: Help Center > Missionary Finances > Change in the missionary’s home ward

Again, missionary financial responsibility is independent of membership records.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jaredlarsbell
New Member
Posts: 3
Joined: Wed Oct 12, 2016 7:46 pm

Re: Missionary name in online drop-down

#7

Post by jaredlarsbell »

I called the mission office and they made the change.
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