unable to log in even with the correct username and password
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unable to log in even with the correct username and password
I have helped my wife find her username and reset her password and she still can't log into her lds.org account. Any suggestions?
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Re: unable to log in even with the correct username and password
Where is she trying to log on? Is it the LDS Account site or is it an LDS.org page or site? What happens when she tries to log on? Are there any error messages? What does the message say?
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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Re: unable to log in even with the correct username and password
How long have you waited after resetting the password? In the past, I've seen a signifier delay before a new password works everywhere it should.
But where is she trying to log into? Because if her MRN is not on the account, she will get "access denied". At many sites.
But where is she trying to log into? Because if her MRN is not on the account, she will get "access denied". At many sites.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: unable to log in even with the correct username and password
My wife has been having this same issue for quite a while. Have you figured anything out?
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Re: unable to log in even with the correct username and password
Has she checked to make sure Private Browsing is not turned on?
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Re: unable to log in even with the correct username and password
My wife is having the same issue. It has been going on for over a month now. Any help would be greatly appreciated.