I'm membership clerk in my ward and ward member contacted me for help to log in to her LDS.org account.
She has can login and change her settings but can't see the directory or make donations. She as reset her user I'd and password and even looked up her account with her member number and still gives her the same error when she tries to access the directory, the errors says that access is denied. Her records are in my ward and can see them. I'm not sure where to look to help her.
Member can log in to account and change settings but no other options
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elow
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russellhltn
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Re: Member can log in to account and change settings but no other options
Odds are she doesn't have her MRN added to her LDS account.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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sbradshaw
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Re: Member can log in to account and change settings but no other options
If she goes to LDSAccount.LDS.org, has her membership record number been entered in?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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elow
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Re: Member can log in to account and change settings but no other options
Yes she has her membership record entered in. She still can't access
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russellhltn
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Re: Member can log in to account and change settings but no other options
Is the MRN on her account the same as the one on your records? It may seem strange, but it happens.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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elow
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Re: Member can log in to account and change settings but no other options
Yeah it is I printed her record for her to use. She did get married and changed her last name. But it wasn't working before that happened.
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russellhltn
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Re: Member can log in to account and change settings but no other options
I'd suggest calling the Global Help desk and see what they say.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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elow
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- Joined: Thu Sep 08, 2016 8:06 am
Re: Member can log in to account and change settings but no other options
How do I find that information? I have been in this calling for 2 weeks now.
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elow
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sbradshaw
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Re: Member can log in to account and change settings but no other options
Great! Be sure to report back if you learn anything that might help future clerks or members!
Samuel Bradshaw • If you desire to serve God, you are called to the work.