Browser outdated, download new and cant login on new
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Browser outdated, download new and cant login on new
My tablet has multiple browsers and the only one I can sign in from is the one that came pre-installed. I get the error on familysearch and stores.lds.org that this browser is not compatible. I've downloaded new versions of Chrome and Firefox and every time I try to sign in, I am told my username and/or password is wrong but it sure works from the pre-installed browser that is not current. I have tried clearing the cache and setting the browsers to default settings with no success. Any help would be appreciated.
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Re: Browser outdated, download new and cant login on new
My daughter borrowed my tablet today and was able to sign in to familysearch with the new browser. My account still wont sign in though.
- sbradshaw
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Re: Browser outdated, download new and cant login on new
What kind of tablet are you using?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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Re: Browser outdated, download new and cant login on new
Samsung Galaxy Tab 2 10.1
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Re: Browser outdated, download new and cant login on new
Its been nearly a month now. Does anyone have any ideas about my issue? Is there a cookie or something that is preventing my login whereas my daughter can log in just fine? Ive tried deleting files from the browser and defaulting it. This just doesn't make sense at all.
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Re: Browser outdated, download new and cant login on new
Just so I understand correctly:
- You can log in with an old browser - so your account is OK.
- Your daughter can log in using the new browser - so the new browser is OK.
- But you can't log in using the new browser.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
- sbradshaw
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Re: Browser outdated, download new and cant login on new
On iOS I've seen browser privacy settings causing problems with logging into some of the online tools. Maybe your privacy/cookie settings are too strict? Are you in a private browsing mode? Is Javascript disabled?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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Re: Browser outdated, download new and cant login on new
Update - I uninstalled Chrome and Firefox, installed Dolphin and it works. Think I'll run with it for a while and see what I think. Kind of curious if I reinstall Chrome if it would work.