Wrong cellphone number registered upon registration

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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marjim.arafiles
New Member
Posts: 1
Joined: Fri Sep 16, 2016 8:39 pm

Wrong cellphone number registered upon registration

#1

Post by marjim.arafiles »

I was helping someone register for an account in LDSaccount. I incorrectly typed in a number in the cellphone number section. We cannot receive a verification code because of the mistake, and there seems to be no way to correct that mistake. Please make a way to fix a mistaken entry upon registration.
stevenjw
New Member
Posts: 1
Joined: Mon Oct 03, 2016 8:06 pm

Re: Wrong cellphone number registered upon registration

#2

Post by stevenjw »

I have the same problem!
lajackson
Community Moderators
Posts: 11481
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Wrong cellphone number registered upon registration

#3

Post by lajackson »

I would try to recover the account using the "Forgot your username?" option. This requires a membership record number and a date of birth. Then the email address may be corrected afterward.
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