password change failure

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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billroberts
New Member
Posts: 2
Joined: Fri Aug 26, 2016 10:13 am

password change failure

#1

Post by billroberts »

this page recognizes my username and password, but the access page to familysearch does not recognize it. I have attempted to change my password 3 times using the process you provide, but all attempts to use new passwords fail. :(
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: password change failure

#2

Post by russellhltn »

How long did you wait? I've found it can take awhile for all the different sites to get the new password. If you haven't changed it since you posted, it should work now.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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