Photos Questions

Discussions about the Ward Directory and Map tool on churchofjesuschrist.org.
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Hilohi
Member
Posts: 194
Joined: Sun Dec 26, 2010 8:22 pm

Photos Questions

#1

Post by Hilohi »

I have a couple of questions regarding photos on our directory:

1. Can I assign pictures when using Safari? When I try to assign the members' photos (after I upload them), I get a pop-up window that appears to be the window were I would assign the photo to the corresponding member. This window has a white box in the middle of it, two radio buttons below the white box, a rectangle field next to the radio buttons with the text "Search Individuals" in it, and a blank blue box under said radio buttons and said rectangle field. Above said white box, there are two curved arrows and a link to "Photo Approval Guidelines". This window contains no other text. When I try to search for a member in said rectangle field, nothing happens. Ultimately, I'm unable to assign the photo to the corresponding member. Also worth mentioning, I'm unable to close this window by clicking on the "X" in the top-right corner; I have to press esc to get rid of this window.
2. Why can't I upload some photos that are slightly under the size limit of 15 mb when I can with other photos?

Edit: I see there are problems with the assigning of photos. Is there and ETA for a fix?
mevans
Senior Member
Posts: 2049
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: Photos Questions

#2

Post by mevans »

As we learned in another thread, some people are on vacation. When they're back, they'll be looking a this. So I hope in a few weeks this will get resolved.

As far as Safari, I think this is a different problem. I just observed it today. I suggest sending Feedback about Safari (use the Feedback link at the bottom of the page). They should probably know about that problem specifically.
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WWS36
Member
Posts: 57
Joined: Mon May 21, 2007 11:04 am
Location: N. Ogden, UT

Re: Photos Questions

#3

Post by WWS36 »

Single photos are missing today! What's up? Boo hoo!
jdlessley
Community Moderators
Posts: 9860
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Photos Questions

#4

Post by jdlessley »

Yes, individual photos have disappeared. All we can do is be patient and see what happens next. Maybe they will reappear once they have resolved whatever it is they are working to resolve.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
CrockettDR
Church Employee
Church Employee
Posts: 184
Joined: Fri Feb 07, 2014 9:36 am

Re: Photos Questions

#5

Post by CrockettDR »

Yes, we finally noticed the problem today on individual photos. It must have been introduced last week. We are on it and hopefully will get it fixed very soon.
CrockettDR
Church Employee
Church Employee
Posts: 184
Joined: Fri Feb 07, 2014 9:36 am

Re: Photos Questions

#6

Post by CrockettDR »

The individual photos are still there, just not being displayed.
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