passwords

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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elevenfosters
New Member
Posts: 1
Joined: Sun Jul 31, 2016 11:13 pm

passwords

#1

Post by elevenfosters »

I can sign into the church website without any difficulty, but when I try to sign into Family Search, I am told that my username and password are wrong. Why would they work for one site and not the other? I answer the questions and am told that they are incorrect, so I can't even reset the password. Any ideas?
russellhltn
Community Administrator
Posts: 34416
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: passwords

#2

Post by russellhltn »

Did you just recently change your password? I've noticed that new passwords may not work for 10 minutes or so.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
travislee1
New Member
Posts: 1
Joined: Sat Aug 06, 2016 10:52 am

Re: passwords

#3

Post by travislee1 »

why can i log into the lds tech forum but my password does not work in Lds.org and family search????
russellhltn
Community Administrator
Posts: 34416
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: passwords

#4

Post by russellhltn »

The login for this forum and lds.org main page is the same. By that, I mean the login screen/url is exactly the same.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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