choosing visibilty

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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choofman
New Member
Posts: 3
Joined: Thu May 19, 2016 3:38 pm

choosing visibilty

#1

Post by choofman »

I am trying to change my visibility from ward to stake on both mine and my husbands accounts. When stake is selected it is shown in red and I am unable to save. Other ward or stake members cannot "see" us in LDS tools.
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: choosing visibilty

#2

Post by russellhltn »

There is a known issue when a spouse is a non-member. I'm not sure when that will be fixed.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
choofman
New Member
Posts: 3
Joined: Thu May 19, 2016 3:38 pm

Re: choosing visibilty

#3

Post by choofman »

We are both members. He is the bishop but is not shown the directory when viewed by others.
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: choosing visibilty

#4

Post by russellhltn »

Is this a YSA ward? I don't think a out-of-unit leader shows in the Ward's directory - just in the calling.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: choosing visibilty

#5

Post by lajackson »

A possible solution: Check the Household visibility. Change it first. You won't be able to change you or your husband until the household visibility is changed.
choofman
New Member
Posts: 3
Joined: Thu May 19, 2016 3:38 pm

Re: choosing visibilty

#6

Post by choofman »

Thanks for the help! That was the issue.
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