I have a household that has disappeared from MLS. They recently moved in, I received the record, I printed the record. They have been in MLS. I have not transferred the record out nor have I received notice that is has moved (it should not move - they are in our ward). The household shows up in LDS Tools and on LCR.
I just did a send/receive just to see if there was a batching issue. No change. Does anyone know why this would be an issue? It is the only household in my ward that has the issue, as far as I can see.
Record not in MLS
-
aebrown
- Community Administrator
- Posts: 15153
- Joined: Tue Nov 27, 2007 8:48 pm
- Location: Draper, Utah
Re: Record not in MLS
I don't know why it would have happened, but a Data Unit Refresh should fix it (on the File menu in MLS). The fact that the household shows up in LCR makes it clear that their record is indeed assigned to your ward. The only problem is that MLS is not in sync, and a refresh should fix that.jms238 wrote:I have a household that has disappeared from MLS. They recently moved in, I received the record, I printed the record. They have been in MLS. I have not transferred the record out nor have I received notice that is has moved (it should not move - they are in our ward). The household shows up in LDS Tools and on LCR.
I just did a send/receive just to see if there was a batching issue. No change. Does anyone know why this would be an issue? It is the only household in my ward that has the issue, as far as I can see.
-
kisaac
- Community Moderators
- Posts: 1184
- Joined: Sun Oct 21, 2007 6:04 am
- Location: Utah, united states
Re: Record not in MLS
I've had a similar problem, a family that showed in LCR but not in MLS on the stake level. I brought in another clerk to try to find them in MLS just to make sure I wasn't crazy. They weren't even a new move-in, and had been in the stake for years. I was released shortly after so I don't know if it was ever resolved.
"A soft answer turneth away wrath" works great on LDSTech forum boards!
-
elderaranda
- New Member
- Posts: 10
- Joined: Sun Dec 15, 2013 8:05 pm
- Location: Mabini, Gamu, Isabela, PH
- Contact:
Re: Record not in MLS
There is a bit similarity with my concern.
Some members of a family were moved out through LCR but then the whole family were recorded as moved out after 24 hours when i did the transmission through MLS.
Some members of a family were moved out through LCR but then the whole family were recorded as moved out after 24 hours when i did the transmission through MLS.
Last edited by elderaranda on Wed Apr 27, 2016 8:00 pm, edited 1 time in total.
-
sbradshaw
- Community Moderators
- Posts: 6256
- Joined: Mon Sep 26, 2011 9:42 pm
- Location: Utah
- Contact:
Re: Record not in MLS
@elderaranda, if you are able to edit your post, please remove your attachment – it includes identifying member information. If you're not able to edit, an admin will be around to remove it shortly. Membership record numbers are especially sensitive. This forum is indexed by Google and publicly accessible.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
-
elderaranda
- New Member
- Posts: 10
- Joined: Sun Dec 15, 2013 8:05 pm
- Location: Mabini, Gamu, Isabela, PH
- Contact:
Re: Record not in MLS
Deleted. Thanks for the reminder. Does anyone know how to resolve the problem I mentioned though? 
-
russellhltn
- Community Administrator
- Posts: 34475
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Record not in MLS
What is the status that shows on LCR? LCR is "real-time". MLS is synced and can get a little wonky. So first, we need to know if there really is a problem.
If the wrong family members got moved out, you'll have to request them back in. I don't think there's a way to reverse that - which is unfortunate since that tends to auto-release them from their callings.
If the wrong family members got moved out, you'll have to request them back in. I don't think there's a way to reverse that - which is unfortunate since that tends to auto-release them from their callings.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
elderaranda
- New Member
- Posts: 10
- Joined: Sun Dec 15, 2013 8:05 pm
- Location: Mabini, Gamu, Isabela, PH
- Contact:
Re: Record not in MLS
It is the same in LCR. The records of all other family members are moved out even though I did not request to remove all their records.
-
russellhltn
- Community Administrator
- Posts: 34475
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Record not in MLS
Well, somehow the system interpreted it as a "family" move. You'll have to request them back. I've never heard of a "roll back" to fix those things.elderaranda wrote:It is the same in LCR. The records of all other family members are moved out even though I did not request to remove all their records.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
elderaranda
- New Member
- Posts: 10
- Joined: Sun Dec 15, 2013 8:05 pm
- Location: Mabini, Gamu, Isabela, PH
- Contact:
Re: Record not in MLS
How can we avoid the same problem in the future? It happens everytime I do some move out.