I am trying to set up an account for my husband. I filled in all the blanks, verified his email, then tried to verify his phone. It denied the code. I tried to resend it, but it denied it twice more. Then I was locked out. I waited for a time then tried to set it up again. It tells me that the MRN is already in use. So, I asked it to resend the phone code and it tells me that there is not a phone associated with the account and log in and enter it. I tried to log in with his information and it tells me that the account does not exist.
What am I to do?
Cannot complete registration
- TimRiker
- Church Employee
- Posts: 432
- Joined: Sun Dec 19, 2010 5:16 pm
- Location: USA, Utah
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Re: Cannot complete registration
Try to recover the username based on his MRN. There may be another account that had been setup in the past.
https://ldsaccount.lds.org/recovery?type=username
https://ldsaccount.lds.org/recovery?type=username
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- New Member
- Posts: 2
- Joined: Sun Apr 10, 2016 7:52 pm
Re: Cannot complete registration
Got it and done. Thanks