sign in issue

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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kbratt
New Member
Posts: 1
Joined: Thu Apr 07, 2016 12:31 pm

sign in issue

#1

Post by kbratt »

After I clear my cookies when I try to sign in the screen comes up with a name and user name that is not mine. I have to clear the boxes and then put in my information. This works until I clear my cookies again then the same thing happens. Any suggestions?
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aebrown
Community Administrator
Posts: 15153
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

Re: sign in issue

#2

Post by aebrown »

kbratt wrote:After I clear my cookies when I try to sign in the screen comes up with a name and user name that is not mine. I have to clear the boxes and then put in my information. This works until I clear my cookies again then the same thing happens. Any suggestions?
Most likely your browser has stored a user name for the sign-in page. Check your browser's settings for Autofill (or "Auto Form Fill" or "AutoComplete" or whatever your browser happens to call this feature).
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