Multiple Accounts

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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Taylor22101
New Member
Posts: 1
Joined: Sun Apr 03, 2016 11:14 am

Multiple Accounts

#1

Post by Taylor22101 »

I had an old account that has my mrn but i changed phone numbers, and emails since. And I do not remember my username or password. When I try doing the username recovery by mrn it tells me the number is either wrong, my birthday is wrong, or the account does not exist.

I have a second account now but I can't connect my mrn to it now..
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Multiple Accounts

#2

Post by russellhltn »

I'd check with your ward clerk to see if you have the MRN written down correctly (temple recommends can be wrong) and that your birthday is recorded correctly.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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