Lds account password recovery

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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pauloroberto_lds
New Member
Posts: 1
Joined: Tue Mar 22, 2016 8:14 am

Lds account password recovery

#1

Post by pauloroberto_lds »

Good morning,
A sister of my stake, here in Brazil, forgot her password. Her e-mail and telephone number are outdated. How can she recover her password?
thanks,
Paulo Roberto de Sousa Freitas Filho.
jdlessley
Community Moderators
Posts: 9858
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Lds account password recovery

#2

Post by jdlessley »

Have her use the use MRN method to recover her password.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Cgchardiman
New Member
Posts: 1
Joined: Tue Jan 29, 2019 12:56 pm

Re: Lds account password recovery

#3

Post by Cgchardiman »

[personal information removed] I am not completely sure what my password is! Could you sent it to me. [Personal information removed] thank you [email removed]
Last edited by russellhltn on Tue Jan 29, 2019 2:39 pm, edited 1 time in total.
Reason: Remove personal information
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Lds account password recovery

#4

Post by russellhltn »

Cgchardiman wrote:[personal information removed] I am not completely sure what my password is! Could you sent it to me. [Personal information removed] thank you [email removed]
No one here has access to that information. In fact, I don't think anyone can tell you what your password was. It's stored in a way that makes it impractical to find out.

You'll have to use the "Forgot your password?" link on the login screen.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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