Was online donation submitted correctly?
-
- New Member
- Posts: 1
- Joined: Wed Jan 27, 2016 10:58 am
Was online donation submitted correctly?
I just paid my first tithing check on line. Is there a way to know if it was submitted correctly?
- aebrown
- Community Administrator
- Posts: 15153
- Joined: Tue Nov 27, 2007 8:48 pm
- Location: Draper, Utah
Re: Was online donation submitted correctly?
When I submit an online donation, I receive two emails:drusteadman wrote:I just paid my first tithing check on line. Is there a way to know if it was submitted correctly?
- Shortly after I submit the donation, I get an email titled "Donation Submitted" that says something like "Thank you for submitting your donation entered on <date> for <amount>. Your donation may take 2-3 business days to process completely." The Donation History section will show the donation as "Processing".
- Then a couple of days later I receive an email titled "Donation Recorded" that says something like "Your donation for <amount> has been recorded to your donation records. We have sent the request to withdraw <amount> from the following bank account: <account>. Please allow 2-3 business days for processing. Thank you." The Donation History section will show the donation as "Completed" (I think this is true, but I'm going from memory here -- perhaps it doesn't change to "Completed" until the bank draw has been confirmed).
-
- New Member
- Posts: 3
- Joined: Sun May 03, 2020 9:41 pm
- Location: Logan, Utah
Re: Was online donation submitted correctly?
i submitted a fast offering today with my son and he was confused because after paying online a receipt was not instantly received,...instead the online system just said “processing”
could you please do me a favor and email me and confirm the the word “processing” does in fact mean that the payment as been received or not? otherwise past forum members write that it takes 2-3 business days for processing....
could you please do me a favor and email me and confirm the the word “processing” does in fact mean that the payment as been received or not? otherwise past forum members write that it takes 2-3 business days for processing....
-
- Community Moderators
- Posts: 3827
- Joined: Thu Jan 25, 2007 11:32 am
- Location: Dundee, Oregon, USA
Re: Was online donation submitted correctly?
I'm not sure who you are asking to email you. Nobody here in this public user-to-user discussion forum has your email address or access to your donation history or status. If you do need further clarification, your ward finance clerk would probably be the person to ask.derfskinsurf wrote:i submitted a fast offering today with my son and he was confused because after paying online a receipt was not instantly received,...instead the online system just said “processing”
could you please do me a favor and email me and confirm the the word “processing” does in fact mean that the payment as been received or not? otherwise past forum members write that it takes 2-3 business days for processing....
In my experience, "processing" means the donation has been successfully submitted from the donor to the Church systems, and a transaction request will be sent to the donor's bank. The donation I made today says "Processing", and my experience gives considerable confidence it will turn to "Completed" in a day or two or three.
-
- Community Administrator
- Posts: 34421
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Was online donation submitted correctly?
Forum admins can see the email attached to your Church Account. And in your case, I'm not seeing one.derfskinsurf wrote:i submitted a fast offering today with my son and he was confused because after paying online a receipt was not instantly received,...instead the online system just said “processing”
That might explain why you didn't get a receipt. I'd suggest checking your profile in the on-line Ward Directory and Map or in the Member Tools app and make sure you have an email address at the personal level (not household level).
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- Senior Member
- Posts: 1077
- Joined: Sun Oct 30, 2016 10:42 pm
- Location: Michigan
Re: Was online donation submitted correctly?
When I make donations (via laptop at least), the upper-right side of my screen shows a "Recent Donations" dropdown selection. All my completed donations show a check-mark, and from what I recall, donations being processed show some kind of in-process icon (I know I should really remember!). I think that's a fairly reliable way to know whether a donation was submitted correctly.