Can't access my account settings
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- New Member
- Posts: 2
- Joined: Thu Dec 03, 2015 12:19 pm
Can't access my account settings
I tried to set up online donations and it said I need to update my email. I clicked the link and it just keeps searching. I tried accessing my account information other ways to update as well using different browsers, my phone, computer etc. and I can't get in. Help! I can access other areas of my account just fine. Thanks!
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- Member
- Posts: 197
- Joined: Sun Dec 15, 2013 4:51 pm
Re: Can't access my account settings
Does this direct link for you? https://ldsaccount.lds.org/contactInformation
You do need to be signed in for it to work.
You do need to be signed in for it to work.
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- New Member
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- Joined: Thu Dec 03, 2015 12:19 pm
Re: Can't access my account settings
That didn't work either. It just keeps searching.
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- Community Administrator
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Re: Can't access my account settings
I'd try a different computer or different browser. Even a different network.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- Member
- Posts: 197
- Joined: Sun Dec 15, 2013 4:51 pm
Re: Can't access my account settings
Did you sign in before attempting to open the link. Sometimes the links only work if you are signed in. They sometimes search for a page but can't autoload the signin page.
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- Community Administrator
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- Joined: Sat Jan 20, 2007 2:53 pm
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Re: Can't access my account settings
I tried it direct without signing in and the link worked for me (although it took awhile). I'd be more concerned that someone set the browser for ultra high privacy and turned off all cookies. Things like that tend to break websites where you have to log in.kellymab wrote:Did you sign in before attempting to open the link. Sometimes the links only work if you are signed in. They sometimes search for a page but can't autoload the signin page.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.