Uninstall replaced Firewall from Tech Manager
- ccordoba24
- Member
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Uninstall replaced Firewall from Tech Manager
Is it possible to uninstall a now replaced firewall in Technology Manager?
It just bugs me to see it there in TechManger
881W FTX171483EV (can I uninstall this one?? no longer physically there)
C881W FTX171483HE (currently in use and working fine)
Cheers
It just bugs me to see it there in TechManger
881W FTX171483EV (can I uninstall this one?? no longer physically there)
C881W FTX171483HE (currently in use and working fine)
Cheers
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- Senior Member
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Re: Uninstall replaced Firewall from Tech Manager
I had to replace a router in one of my buildings. If I remember correctly, I went in and added the new router. The system realized that I was either adding or replacing the existing router. I told the system that I was replacing and it took the old serial number out.
If both are in there, then I think you should call the global service desk and ask them to remove it.
Terry
If both are in there, then I think you should call the global service desk and ask them to remove it.
Terry
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- Church Employee
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Re: Uninstall replaced Firewall from Tech Manager
You can deactivate a firewall in the Tools section of TM for the specific firewall you are looking at. Down at the bottom of the page select deactivate, provide your username, and a quick description, then you're done.charly3358 wrote:Is it possible to uninstall a now replaced firewall in Technology Manager?
It just bugs me to see it there in TechManger
881W FTX171483EV (can I uninstall this one?? no longer physically there)
C881W FTX171483HE (currently in use and working fine)
Cheers
- ccordoba24
- Member
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Re: Uninstall replaced Firewall from Tech Manager
nelsonfam wrote:You can deactivate a firewall in the Tools section of TM for the specific firewall you are looking at. Down at the bottom of the page select deactivate, provide your username, and a quick description, then you're done.charly3358 wrote:Is it possible to uninstall a now replaced firewall in Technology Manager?
It just bugs me to see it there in TechManger
881W FTX171483EV (can I uninstall this one?? no longer physically there)
C881W FTX171483HE (currently in use and working fine)
Cheers
I can´t see that Deactivate button or link on eiter firewall, the working installed one or the one that`s gone. You sure there should be a link there??, also note that the other buttons on the broken/removed firewall obviously don´t work either, ie the Restart or refresh ones. I´m attaching 2 screen caps of that tools section for the broken one.
- Attachments
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- PicOne Firewall.png
- (132.59 KiB) Not downloaded yet
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- PicTwoFirewall.png
- (135.18 KiB) Not downloaded yet
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Re: Uninstall replaced Firewall from Tech Manager
You sure that's available to us? I'm a STS and I don't see that option.nelsonfam wrote:You can deactivate a firewall in the Tools section of TM for the specific firewall you are looking at. Down at the bottom of the page select deactivate, provide your username, and a quick description, then you're done.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
- Biggles
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Re: Uninstall replaced Firewall from Tech Manager
I don't see the option either. I'm also a STS.russellhltn wrote:You sure that's available to us? I'm a STS and I don't see that option.nelsonfam wrote:You can deactivate a firewall in the Tools section of TM for the specific firewall you are looking at. Down at the bottom of the page select deactivate, provide your username, and a quick description, then you're done.
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Re: Uninstall replaced Firewall from Tech Manager
The GSC will do it for you. They have the skills, and the links, too. [grin]nelsonfam wrote:You can deactivate a firewall in the Tools section of TM for the specific firewall you are looking at.
- Biggles
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Re: Uninstall replaced Firewall from Tech Manager
We had a Webinar today about the use of TM. No mention was made about a deactivation tool.Biggles wrote:I don't see the option either. I'm also a STS.russellhltn wrote:You sure that's available to us? I'm a STS and I don't see that option.nelsonfam wrote:You can deactivate a firewall in the Tools section of TM for the specific firewall you are looking at. Down at the bottom of the page select deactivate, provide your username, and a quick description, then you're done.
However the version of TM used in the presentation had an additional item on the home page entitled Tools, but we weren't shown the contents. So it could be that nelsonfam more than likely has access to a version that has additional features that we on the ground don't have!
- ccordoba24
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Re: Uninstall replaced Firewall from Tech Manager
Probably right, its about the tools we have and don´t have (I´m an STS too and don´t see it)
I´ll try the GSC , because it bugs me to see that firewall there..
I´ll try the GSC , because it bugs me to see that firewall there..
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- Church Employee
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Re: Uninstall replaced Firewall from Tech Manager
charly3358 wrote:Probably right, its about the tools we have and don´t have (I´m an STS too and don´t see it)
I´ll try the GSC , because it bugs me to see that firewall there..
Not sure why the feature is restricted to GSC personnel only so I'll ask about permissions. You can always open a ticket with the GSC and have them do it. Then if something break it's their fault ...