Invalid Entry MLS

Discussions around using and interfacing with the Church MLS program.
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pgm44
Member
Posts: 100
Joined: Sat Jul 16, 2011 7:19 am
Location: Philippines, Cagayan de Oro city, Northern Mindanao

Invalid Entry MLS

#1

Post by pgm44 »

Hello,

The last week we had a lot of internet problems but that problem has already been solved. Now we have another problem and maybe some of you has an answer for this. I contacted already GSC but there is no answer as of now.
When one of the users from MLS want to log in to the following message appear.

"The following error occurred while accessing the
database attempting to verify the user and password:

com.pointbase.me.jdbcSQLException:Wrong
cipher or version

This is a serious problem that will prevent you from
logging in.
[Ljava.lang.Object;@4d6b1a has tried unsuccessfully to
restore your database. You will need to restore your
database from a backup copy before you can proceed."


Thanks for any support.

Brother Paul van den Hurk
Ward clerk,
Kauswagan Ward
pgm44
Member
Posts: 100
Joined: Sat Jul 16, 2011 7:19 am
Location: Philippines, Cagayan de Oro city, Northern Mindanao

Re: Invalid Entry MLS

#2

Post by pgm44 »

Additional:
I tried to find out how to restore the backup database, but can not find out where and how to do that.
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Invalid Entry MLS

#3

Post by russellhltn »

pgm44 wrote:Additional:
I tried to find out how to restore the backup database, but can not find out where and how to do that.
You need to be able to log in to do that.

I'd suggest you contact CHQ to resolve your corruption problem.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
pgm44
Member
Posts: 100
Joined: Sat Jul 16, 2011 7:19 am
Location: Philippines, Cagayan de Oro city, Northern Mindanao

Re: Invalid Entry MLS

#4

Post by pgm44 »

Yes that's what I already thought.

Thank you for the answer
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Invalid Entry MLS

#5

Post by russellhltn »

There are some tricks you can do in the OS to "restore" some of the internal backups. But when it comes to corruption, I think it's best to talk to support. I'll do my own if it's a common problem like the lost user names.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Invalid Entry MLS

#6

Post by russellhltn »

pgm44 wrote:I contacted already GSC but there is no answer as of now.
They would be the ones to supply the answer. It's possible the section you needed to talk to wasn't open when you called. You need to talk to the section that does MLS support.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
faranil
New Member
Posts: 2
Joined: Mon Feb 15, 2016 12:06 pm

Re: Invalid Entry MLS

#7

Post by faranil »

I seem to be having the same problem. Has anyone been able to solve this problem or contacting CHQ is the only solution?
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Invalid Entry MLS

#8

Post by russellhltn »

faranil wrote:I seem to be having the same problem. Has anyone been able to solve this problem or contacting CHQ is the only solution?
Unless you hear otherwise, I'd plan on calling CHQ when they open on Tuesday, Utah time.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
pgm44
Member
Posts: 100
Joined: Sat Jul 16, 2011 7:19 am
Location: Philippines, Cagayan de Oro city, Northern Mindanao

Re: Invalid Entry MLS

#9

Post by pgm44 »

We got that time the solution to remove all the MLS files and install MLS again. We did that and the installation file was downloaded but without any extension. After we put "exe" behind the download-file we could install MLS and it worked. (mlsdownloadfile.exe)
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