List email not working

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
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geysser
New Member
Posts: 19
Joined: Thu Sep 05, 2013 4:32 pm

List email not working

#1

Post by geysser »

I have used the Send Email to List occassionally and it works fine. I just helped our RS President do the same thing, yet her emails are never received. She is on the list and so am I. Neither of us received the email she sent. Is there something simple that she is not doing? In the BCC field, all the emails do show up, they just aren't received.

Help! Thanks.
kellymab
Member
Posts: 197
Joined: Sun Dec 15, 2013 4:51 pm

Re: List email not working

#2

Post by kellymab »

Who is her email provider? Both AOL and Yahoo occasionally block emails as a way to prevent spam when large numbers are sent out.
geysser
New Member
Posts: 19
Joined: Thu Sep 05, 2013 4:32 pm

Re: List email not working

#3

Post by geysser »

Gmail.

How does one know that they were even sent, i guess could be another addendum to the original question.
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: List email not working

#4

Post by russellhltn »

Since this is in LDS Tools, I assume this is sent with the user's email account rather than though church servers. I'd check all the email accounts set up on the iPad and check for a "Sent" folder.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
kellymab
Member
Posts: 197
Joined: Sun Dec 15, 2013 4:51 pm

Re: List email not working

#5

Post by kellymab »

Make sure that under settings that LDS tools has permission to use her email. That could prevent it from sending if she blocked permissions.
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