Can't login to LDS.org

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
ecpike
New Member
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Joined: Sun Jun 01, 2014 3:41 pm

Can't login to LDS.org

Postby ecpike » Sun Sep 06, 2015 7:09 pm

I'm helping one of my members and have no problem getting into the LDS account site, the login is accepted and all of the information (name, b-day, MRN) is correct. When I try to login to LDS.org, however, it says incorrect username or password. I tried to recover username with MRN and it gives me the one I'm using. I recover password through email and reset without issue through the LDS account site where I am redirected. When I try to return to LDS.org, I get the same error: incorrect username/password. Any ideas?

russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't login to LDS.org

Postby russellhltn » Sun Sep 06, 2015 7:58 pm

Wait an hour after the reset. It takes a little time for things to catch up.

Does the member have odd characters in the user name or password?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

ecpike
New Member
Posts: 4
Joined: Sun Jun 01, 2014 3:41 pm

Re: Can't login to LDS.org

Postby ecpike » Sun Sep 06, 2015 8:08 pm

It still didn't work after an hour or so... The user name is small caps as well as the password.

russellhltn
Community Administrator
Posts: 22387
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't login to LDS.org

Postby russellhltn » Sun Sep 06, 2015 11:54 pm

Have you tried a different browser or computer? I'm wondering if something is set on that machine that messes with lds.org.

Failing that, I'd try the form at https://ldsaccount.lds.org/contactSupport
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

ecpike
New Member
Posts: 4
Joined: Sun Jun 01, 2014 3:41 pm

Re: Can't login to LDS.org

Postby ecpike » Sun Sep 13, 2015 5:58 pm

No change with different devices. Sent an email to support and it was fixed a couple of days later.

LDSAccountTech
Church Employee
Church Employee
Posts: 60
Joined: Thu Oct 01, 2015 2:21 pm
Location: Global Service Center

Re: Can't login to LDS.org

Postby LDSAccountTech » Tue Oct 06, 2015 11:06 am

We are glad to hear that the problem was fixed. Often, browsing data, along with cache and cookies, needs to be cleared on the current browser to be able to clear computer-saved login credentials for various sites; also, verify that you can sign in to other LDS sites to make sure that everything is working with your LDS Account credentials. In most cases clearing browsing data, changing browsers, updating/changing information at ldsaccount.lds.org, and verifying login credentials on other sites will solve the problem.

jmcneal06
New Member
Posts: 1
Joined: Sun Dec 04, 2016 12:00 pm

Re: Can't login to LDS.org

Postby jmcneal06 » Sun Dec 04, 2016 12:07 pm

Im having the same problem with my account. I'm logged in now under my husbands account to post this because I can't get into mine. I've reset my password numerous times and it says my username or password is not recognized. I've cleared my browser history, cache, used different devices (laptop/phone) and I get the same error message every time. LDS tools won't let me sign in now either. I've waited 24 hours after updating my password and still can't get in. I've tried different passwords, nothing. Please someone fix this.

laurajeand
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Posts: 1
Joined: Sun Dec 04, 2016 6:52 pm

Re: Can't login to LDS.org

Postby laurajeand » Sun Dec 04, 2016 7:04 pm

I am having the same problem. Also logged in via my spouse's account to post. I've reset my password at least 5 times, tried 3 different browsers, 3 different machines, I've sent an email to support for help days ago and have not heard back.

Would those that have had this problem fixed please post the SOLUTION so others can benefit?

Thanks

lajackson
Community Moderators
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Can't login to LDS.org

Postby lajackson » Sun Dec 04, 2016 9:00 pm

laurajeand wrote:Would those that have had this problem fixed please post the SOLUTION so others can benefit?

Look two posts before yours. If the steps suggested by LDSAccountTech do not work, the solution is to work with your clerk, who can contact the Global Service Center and have them help you if the problem cannot be resolved.

pagallasl
New Member
Posts: 1
Joined: Sun Dec 04, 2016 10:38 pm

Re: Can't login to LDS.org

Postby pagallasl » Sun Dec 04, 2016 10:44 pm

Hi everyone,

I am Sandi from Jakarta, Indonesia. I am helping one of our contract translation having access using lds account. But, she forget the password.

I try to recover her password, but its direct to questions for her password. Any ideas on how to recover with MNR or email instead of with questions?

Thank you for your kindly quick response.

Regards,
Sandi


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