Newsletter feature is having issues
-
- New Member
- Posts: 14
- Joined: Sun Oct 12, 2014 5:29 pm
Re: Newsletter feature is having issues
Awesome! I can see the fix from my mobile phone, so I'm sure it's good on my desktop browsers too. Thank you so much. Now I can get back to work!!
-
- New Member
- Posts: 1
- Joined: Wed Sep 02, 2015 9:26 am
Re: Newsletter feature is having issues
Is this still an issue? I don't see any of the formatting options (adding images, etc.) and cannot add attachments. We have an upcoming event, and our stake president is expecting me to use the newsletter feature. Any assistance here?
-
- New Member
- Posts: 14
- Joined: Sun Oct 12, 2014 5:29 pm
Re: Newsletter feature is having issues
UGGH! It's BACK!
I just checked again and it's the same problem all over again. Or so it appears. It was fine for a month and now it's happened again. Will someone please look into this? It happens for days and really makes our callings impossible and frustrating
I just checked again and it's the same problem all over again. Or so it appears. It was fine for a month and now it's happened again. Will someone please look into this? It happens for days and really makes our callings impossible and frustrating
-
- Community Moderators
- Posts: 9861
- Joined: Mon Mar 17, 2008 12:30 am
- Location: USA, TX
Re: Newsletter feature is having issues
The Forum is user-to-user support. We have no special contacts for issues like this. The official method to get feedback to those who can do something about it is through the feedback link found at the bottom of the Newsletter page.samanthahollister wrote:Will someone please look into this?
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
-
- New Member
- Posts: 14
- Joined: Sun Oct 12, 2014 5:29 pm
Re: Newsletter feature is having issues
That's interesting JD... because the last time this happened, someone from Feedback sent me to this Forum.
- aebrown
- Community Administrator
- Posts: 15153
- Joined: Tue Nov 27, 2007 8:48 pm
- Location: Draper, Utah
Re: Newsletter feature is having issues
It's certainly useful to report issues here; others may see your post and be helped, or be able to shed additional light on the issue. Sometimes a problem can be solved or worked around by doing actions that any user can do, and people here on the forum might very well have experience that can help. That's probably why the support staff that processes feedback might send you here.samanthahollister wrote:That's interesting JD... because the last time this happened, someone from Feedback sent me to this Forum.
But if the problem requires action from engineers or IT personnel at the Church, then no one here can help you, and JD is entirely correct.
-
- New Member
- Posts: 14
- Joined: Sun Oct 12, 2014 5:29 pm
Re: Newsletter feature is having issues
So what is the proper, most efficient reporting method? Do I give feedback on the Newsletter page and THEN come over to this thread and add my two cents?
This problem always requires their help. But it'd be nice to know what's officially going on and when it will be addressed. Especially as it's a reoccurring issue.
This problem always requires their help. But it'd be nice to know what's officially going on and when it will be addressed. Especially as it's a reoccurring issue.
-
- Community Administrator
- Posts: 34422
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Newsletter feature is having issues
Just to update everyone, I have reported the newletter issues to my contact. I don't have a response, so I don't have anything to report.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- New Member
- Posts: 14
- Joined: Sun Oct 12, 2014 5:29 pm
Re: Newsletter feature is having issues
Thank you russellhltn.
- barkeraj
- Church Employee
- Posts: 175
- Joined: Thu Nov 09, 2006 9:15 am
- Location: Springville, UT
Re: Newsletter feature is having issues
We are looking into it. It is a similar issue as last time. A script was updated to fix a problem elsewhere, which is causing problems here. Our fix from last time is still in place so we aren't sure what is causing the problem this time. Will update when we know something.