letters.lds.org not working

Discussions about the Leader and Clerk Resources on lds.org.
jwhatcott
New Member
Posts: 7
Joined: Mon Aug 25, 2014 7:32 pm

letters.lds.org not working

#1

Post by jwhatcott »

I logged into letters.lds.org and clicked on this letter:

https://letters.lds.org/document/pdf?it ... 5853640615

The page returned came sans style sheet and the PDF was nowhere to be found.

This problem occurs on both Safari and Chrome, latest versions. Mac OS X 10.10.2.

JRW
Attachments
screencapture-letters-lds-org-document-pdf.png
Screen capture of what was returned
(469.16 KiB) Not downloaded yet
russellhltn
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Location: U.S.

Re: letters.lds.org not working

#2

Post by russellhltn »

jwhatcott wrote:I logged into letters.lds.org and clicked on this letter:
Which letter is that?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
russellhltn
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Re: letters.lds.org not working

#3

Post by russellhltn »

jwhatcott wrote:I logged into letters.lds.org and clicked on this letter:

https://letters.lds.org/document/pdf?it ... 5853640615

The page returned came sans style sheet and the PDF was nowhere to be found.
It might have been temporary. The posted link works for me. Both IE11 and Chrome.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
drepouille
Senior Member
Posts: 2859
Joined: Sun Jul 01, 2007 6:06 pm
Location: Plattsmouth, NE

Re: letters.lds.org not working

#4

Post by drepouille »

Nope. I can't see anything on letters.lds.org using either Chrome or IE.
Dana Repouille, Plattsmouth, Nebraska
russellhltn
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Location: U.S.

Re: letters.lds.org not working

#5

Post by russellhltn »

I did a ctrl-F5. Still works for me. I do notice that they've switched to the "new" layout. Perhaps the new layout doesn't play well with old cache?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: letters.lds.org not working

#6

Post by lajackson »

I cannot get it, even by clearing the cache. I get the no style sheet version, along with an error message that says, "We are unable to complete your request at this time."

The error message appears right where the list of letters would begin.

[Win 8.1, FF 36.0.4]
jdlessley
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Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: letters.lds.org not working

#7

Post by jdlessley »

I am also running Windows 8.1 & Firefox 36.0.4. I have no problems.

Rather than clearing the cache using the "Clear Recent History..." menu item, I prefer to use Ctrl+F5. This method does a refresh of cached data for the web page from the site's server rather from locally cached data. I have had better results with this method than the "Clear Recent History..." because "Clear Recent History..." does not clear other web site cached data that I want to keep and replaces all cached data for the current page.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
CAN81
New Member
Posts: 18
Joined: Sat Jan 18, 2014 12:17 pm
Location: Mexico City.

Re: letters.lds.org not working

#8

Post by CAN81 »

I'm having the same issue. Screen capture exactly the same as of the original OP.

What's happening to the Communications Library???
lajackson
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Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: letters.lds.org not working

#9

Post by lajackson »

I just checked from another computer running Win 7 and IE 11. No OCL here, either. Just the basic links and an error message where the letters and notices should appear.
lajackson
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Location: US

Re: letters.lds.org not working

#10

Post by lajackson »

jdlessley wrote:I am also running Windows 8.1 & Firefox 36.0.4. I have no problems.
. . . I prefer to use Ctrl+F5.
That method did not work for me.

I wonder if it has to do with a page loading speed issue. Some sites, when the Internet is a little slower, quit trying to load after a certain point, and appear as this one now does for me on both of the computers I regularly use.
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