LCR not working with Firefox 36.0.1?

Discussions about the Leader and Clerk Resources on lds.org.
rickk
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LCR not working with Firefox 36.0.1?

#1

Post by rickk »

I just went to LCR to look up a member's information and all of the menus on the page are doing nothing. When I click on any of them nothing happens. I also tried entering a name in the search box and nothing appears. I did the exact same thing with Safari (this is on a Mac) and it worked fine.

Any thoughts on what is happening? This has worked recently, so was there a recent upgrade that broke something?
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aebrown
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Re: LCR not working with Firefox 36.0.1?

#2

Post by aebrown »

rickk wrote:I just went to LCR to look up a member's information and all of the menus on the page are doing nothing. When I click on any of them nothing happens. I also tried entering a name in the search box and nothing appears. I did the exact same thing with Safari (this is on a Mac) and it worked fine.
I'm using Windows, and LCR is now broken exactly as you describe using Firefox 36.0.1. It also fails in the same way for Chrome. But it does work on Internet Explorer.

I use LCR on Chrome all the time, so I agree that this must be a recent break.
scgallafent
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Re: LCR not working with Firefox 36.0.1?

#3

Post by scgallafent »

We have been doing some work over the last couple of days. Is this still an issue? It may have been a transient issue that occurred while the changes were being deployed.
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aebrown
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Re: LCR not working with Firefox 36.0.1?

#4

Post by aebrown »

scgallafent wrote:We have been doing some work over the last couple of days. Is this still an issue? It may have been a transient issue that occurred while the changes were being deployed.
Yes, it's still a problem with both Firefox and Chrome for me. I cleared my cache, and it made no difference. It still works fine with IE.
scgallafent
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Re: LCR not working with Firefox 36.0.1?

#5

Post by scgallafent »

We believe this has now been fixed.
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aebrown
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Re: LCR not working with Firefox 36.0.1?

#6

Post by aebrown »

scgallafent wrote:We believe this has now been fixed.
Yes, it is fixed for me in both Firefox and Chrome. Note that I did have to clear my browser cache in order for the fix to be effective.
rickk
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Joined: Fri Aug 19, 2011 11:13 am
Location: Ridgefield, WA, USA

Re: LCR not working with Firefox 36.0.1?

#7

Post by rickk »

Still not working for me in Firefox. I clear the cached web content and restarted firefox, but it still doesn't work. Did you do a more "rigorous" cache flush in order to make it work again?
russellhltn
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Re: LCR not working with Firefox 36.0.1?

#8

Post by russellhltn »

Try Ctrl-F5 on the screen in question.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
rickk
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Joined: Fri Aug 19, 2011 11:13 am
Location: Ridgefield, WA, USA

Re: LCR not working with Firefox 36.0.1?

#9

Post by rickk »

That sounds very much like a PC thing (and doesn't seem to do anything on the Mac)... :-)

What function does it do and I will try to see if the Mac has an equivalent.
rickk
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Posts: 134
Joined: Fri Aug 19, 2011 11:13 am
Location: Ridgefield, WA, USA

Re: LCR not working with Firefox 36.0.1?

#10

Post by rickk »

OK - I tried flushing the cache again and refreshing the page and now it is working again. I don't know if further changes were made of if firefox was just being stubborn, but thanks for getting it going.
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