Newsletter Down

Discussions about the Newsletter Tool at LDS.org.
mevans
Senior Member
Posts: 2049
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Newsletter Down

#1

Post by mevans »

I can't get to the newsletter.

I get the following error (I've seen it in English and Spanish):
An error has occurred. Please try your request again or return to the homepage.

The page keeps trying to reload and flickers and jumps all over the place.

Is anyone else having this issue?
zaneclark
Senior Member
Posts: 1266
Joined: Thu Jan 24, 2008 4:34 pm
Location: Las Vegas, NV
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Re: Newsletter Down

#2

Post by zaneclark »

I am seeing the same thing in Las Vegas.....
techgy
Community Moderators
Posts: 3183
Joined: Sun Jan 13, 2008 6:48 pm
Location: California

Re: Newsletter Down

#3

Post by techgy »

Seeing it in California also. Most likely a problem at SL's end of things.
I'd suggest giving them some time and trying later this afternoon.
scgallafent
Church Employee
Church Employee
Posts: 3025
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Newsletter Down

#4

Post by scgallafent »

I'm seeing the same thing and have notified the appropriate people.
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barkeraj
Church Employee
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Posts: 175
Joined: Thu Nov 09, 2006 9:15 am
Location: Springville, UT

Re: Newsletter Down

#5

Post by barkeraj »

We are trying to track this down but it is very sporadic. Some can reproduce it, some can't. It isn't browser specific as one person can have it happen to them, then someone else can log in to the same browser and it will be fine. Our guess is it is account specific, but even those of us with the same exact calling (Exec Sec) have some succeed and some fail.

Please provide your calling and anything else you think might be unique about your account to help point us in the right direction. We are grasping at straws on this one.
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barkeraj
Church Employee
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Posts: 175
Joined: Thu Nov 09, 2006 9:15 am
Location: Springville, UT

Re: Newsletter Down

#6

Post by barkeraj »

Looks I lost my Church Employee badge. I am on the lds.org team over this project, just so you don't think some random person is asking for info :)
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barkeraj
Church Employee
Church Employee
Posts: 175
Joined: Thu Nov 09, 2006 9:15 am
Location: Springville, UT

Re: Newsletter Down

#7

Post by barkeraj »

Nevermind, we just found the issue and fixed it. The two of us that were having the problem it is fixed for. Please confirm.
zaneclark
Senior Member
Posts: 1266
Joined: Thu Jan 24, 2008 4:34 pm
Location: Las Vegas, NV
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Re: Newsletter Down

#8

Post by zaneclark »

Las Vegas is OK...Thank you!
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aebrown
Community Administrator
Posts: 15153
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

Re: Newsletter Down

#9

Post by aebrown »

barkeraj wrote:Looks I lost my Church Employee badge. I am on the lds.org team over this project, just so you don't think some random person is asking for info :)
Your badge has been restored. I'm not sure how it got lost, and it's probably not appropriate to include any quotes from The Treasure of the Sierra Madre. :) But it's back now.
jdlessley
Community Moderators
Posts: 9858
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Newsletter Down

#10

Post by jdlessley »

The problem reported in this thread has been an on-going and sporadic problem for me for a couple of months. See my post in the No Access to Newsletter thread.

After reading this thread I tried to access Newsletter. I got the "An error has occurred. Please try your request again or return to the homepage." message in Portuguese again. Just a few days ago it was working fine. So the problem for me comes and goes. Clearing the cache and cookies does nothing for the language part of the problem.

My calling is clerk in a YSA branch. The calling is an out of unit calling.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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