One of my stake's FHC has older computers, and the ward FHC folk had attempted to order new computers but instead got a Windows7 64-bit upgrade disk to use on the computer systems. The problem: the computers are not 64-bit: they are running Windows XP (not 64-bit).
Is there a 32-bit Windows7 FHC installation disk that can be obtained? Also, is there a more direct manner to get information other than this support forum (new at this calling)? For example, if I need to contact someone to get the 32-bit disk, how do I go about doing that?
Eajones wrote:The problem: the computers are not 64-bit: they are running Windows XP (not 64-bit).
You might double check and see if the processor is capable of 64-bit. What OS it's running now is not necessarily an indicator of what the machine is capable of.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
Eajones wrote:Also, is there a more direct manner to get information other than this support forum (new at this calling)? For example, if I need to contact someone to get the 32-bit disk, how do I go about doing that?
Do you know who your Stake Technology Specialist is?
Do you know the telephone number for FamilySearch Support and FHC Support?
If you are a new FHC director, have you received training from FamilySearch Support?
I suspect that they are not going to be 64-bit processors... but I can have them try the installation disk on one of them to see.
Assuming that they are NOT able to install the 64-bit OS, etc, how do I then try to locate a 32-bit version to upgrade the computers & FHC stuff to Win7 32-bit?
Also, is this forum monitored by Church workers who would have access to such a disk if needed? If so or if not, how do I get in touch with them?
This is simply a user forum, not a forum for official support.
If you tell us the make and model of the computers, we might be able to tell you if they can run 64-bit Windows 7.
There is no 32-bit FHC image available. Rather, your Stake Technology Specialist can submit a FHC hardware order form, signed by the stake president, to replace any computers that cannot run 64-bit Windows 7 Pro. On that form, he will have to list the make and model of each computer for which replacement is requested.
I am fairly sure we had to replace our hp compaq DC 7600, since it uses a single core Pentium processor.
However, the Dell OptiPlex 780 Ultra Small Form Factor absolutely is able to run 64-bit Windows 7. The trick is upgrading the memory, since it uses DDR3 PC3-12800 Unbuffered NON-ECC memory, and there are only two memory slots.
