Can not sync my ipad
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- New Member
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- Joined: Wed Aug 22, 2012 11:32 am
Can not sync my ipad
When I try to sync my ipad it keeps telling me my password is incorrect. But I can sync my phone which is an android. What am I missing.
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- Community Administrator
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Re: Can not sync my ipad
First, I would clear and re-enter both your ID and password. Sometimes there's a typo in the name that's not obvious.
Secondly, is there any punctuation in the ID or password that might give any problems?
Secondly, is there any punctuation in the ID or password that might give any problems?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
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- Joined: Wed Aug 22, 2012 11:32 am
Re: Can not sync my ipad
Sorry I must be missing something. Where do you want me to clear and re-enter my ID and Password that is just for my ipad. Because my ID and Password work everything else.
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- Community Administrator
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Re: Can not sync my ipad
Somewhere in LDS Tools is a place to enter your LDS Account login. That's what I'm suggesting you re-enter.
Does your LDS Account login use punctuation at all?
Does your LDS Account login use punctuation at all?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
- aebrown
- Community Administrator
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Re: Can not sync my ipad
With iPad keyboards it can be easy to make a mistake on the case of passwords you are typing, so that's another thing to check: make sure that you are typing uppercase letters when you should, and lowercase letters when you should.toponcekc wrote:Sorry I must be missing something. Where do you want me to clear and re-enter my ID and Password that is just for my ipad. Because my ID and Password work everything else.