Cannot update any personal information
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- New Member
- Posts: 1
- Joined: Mon Apr 14, 2014 11:26 am
Cannot update any personal information
I am trying to update our phone numbers and email addresses. I went to "My Household", Clicked the "Edit" tab and hit "Edit" next to the email address, entered new email address, hit "save" and nothing changes. It wont let me change anything.
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- Community Administrator
- Posts: 34417
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Cannot update any personal information
By chance, are you a "child" in that household? There's been problems with that in the past.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 1
- Joined: Fri May 23, 2014 1:07 pm
Re: Cannot update any personal information
I also have been trying to update my info with the same results of nothing saving. I am not a child and listed under head of household. This is extremely frustrating.
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- Community Administrator
- Posts: 34417
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Cannot update any personal information
What happens if you go back in? I've found that changing privacy settings doesn't appear to "stick" - until I start a new session and go back in. It's as if the backend is updated, but some local variable used by the browser to display the information isn't updated.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 1
- Joined: Sun May 25, 2014 5:23 pm
Re: Cannot update any personal information
Can someone help please - it wont save my changes getting a tad frustrated
- sbradshaw
- Community Moderators
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- Location: Utah
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Re: Cannot update any personal information
If you're not able to edit for whatever reason, your ward clerk or a ward assistant clerk would be able to make the changes for you... (I know this doesn't answer your question directly.)