Ticketing Software for Stake Technology Specialists

Training and role of the STS
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axtion67
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Posts: 3
Joined: Fri Nov 12, 2010 8:34 am
Location: Cardston, Alberta, Canada

Ticketing Software for Stake Technology Specialists

#1

Post by axtion67 »

Does the Church provide or suggest ticketing (help desk) software for Stake Technology Specialists? We have quite a few things that we are working on and I would like a better way of recording and tracking them.
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Mikerowaved
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Joined: Sun Dec 23, 2007 12:56 am
Location: Layton, UT

Re: Ticketing Software for Stake Technology Specialists

#2

Post by Mikerowaved »

My stake is using the Facility Issue Reporting (FIR) system for keeping track of open (and closed) STS-related action items. All entries remain at the stake level unless escalated to the FM group.
So we can better help you, please edit your Profile to include your general location.
aclawson
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Joined: Fri Jan 19, 2007 6:28 pm

Re: Ticketing Software for Stake Technology Specialists

#3

Post by aclawson »

How do you do that? Everything that we enter in FIR goes straight to FM - I've never seen any option to do anything else.
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