Can't login to MLS
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jolivier23
- New Member
- Posts: 5
- Joined: Thu Mar 03, 2011 5:01 am
- Location: Champaign, IL, USA
Can't login to MLS
I came into the church today to help our Elder's quorum president to reset his MLS password but I can't login to MLS due to a java.lang.nullPointerException window that pops up. It appears to happen after the password check because I get a different message if I get my password wrong but it also prevents login. I tried reinstalling MLS but to no avail. Any ideas what might be causing this and how to go about fixing it? We are OK today but we will need to process tithing this coming Sunday so it would be great if we can get this fixed by then.
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russellhltn
- Community Administrator
- Posts: 34485
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Can't login to MLS
I'd call Local Unit Support. It sounds like a data corruption problem.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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scgallafent
- Church Employee
- Posts: 3025
- Joined: Mon Feb 09, 2009 4:55 pm
- Location: Riverton, Utah
Re: Can't login to MLS
It sounds like an issue that we discovered yesterday while testing something else. I just fixed it in the MLS code today and the fix will be in 3.7.0 (coming Soon™). Units that run into this in the interim should contact the service center. Tell them you're getting a "null pointer exception logging into MLS" (those are the exact words I used in the email I just sent regarding this) and they will eventually get you to the right person.jolivier23 wrote:I came into the church today to help our Elder's quorum president to reset his MLS password but I can't login to MLS due to a java.lang.nullPointerException window that pops up. It appears to happen after the password check because I get a different message if I get my password wrong but it also prevents login. I tried reinstalling MLS but to no avail. Any ideas what might be causing this and how to go about fixing it? We are OK today but we will need to process tithing this coming Sunday so it would be great if we can get this fixed by then.