Lost password

Use this forum to discuss issues that are not found in any of the other clerk and stake technology specialist forums.
pgm44
Member
Posts: 100
Joined: Sat Jul 16, 2011 7:19 am
Location: Philippines, Cagayan de Oro city, Northern Mindanao

Lost password

#1

Post by pgm44 »

Hi,
One of our bishopric members can not remember his password anymore. I asked the stake clerk to help to solve this but he told me to contact the GSC. I am busy already to try to connect them for one week and now I give up. Can any tell me what to do.

Thanks in advance,
PGM44
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Lost password

#2

Post by russellhltn »

Password to what? If to MLS, any MLS admin can assign a new password. If you're talking about LDS Account, got to the recover option found at ldsaccount.lds.org.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
pgm44
Member
Posts: 100
Joined: Sat Jul 16, 2011 7:19 am
Location: Philippines, Cagayan de Oro city, Northern Mindanao

Re: Lost password

#3

Post by pgm44 »

OK, thanks.
It was for MLS.
Sorry I forgot to write that.
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Lost password

#4

Post by lajackson »

pgm44 wrote:It was for MLS.
Any other MLS administrator can log into MLS, call up the user, and allow him to enter a new password.
simonawright
Member
Posts: 157
Joined: Thu Jan 27, 2011 4:37 pm
Location: UK, Leicester

Re: Lost password

#5

Post by simonawright »

I am not sure when the change came in but you now need two people to authorise changes to passwords belonging to the Bishopric or Stake Presidency, one of which has to be a member of the Bishopric or Presidency. A member of the Bishopric or Presidency can change their own if they are logged in but if they have forgotten their password it needs authorising in the same way that donations are authorised.

I am not sure if this extends to clerks and exec secs.

It doesn't apply to assistant clerks or other users as they can be changed by one user with admin rights.
User avatar
Biggles
Senior Member
Posts: 1608
Joined: Tue May 27, 2008 5:14 am
Location: Watford, England

Re: Lost password

#6

Post by Biggles »

simonawright wrote:I am not sure when the change came in but you now need two people to authorise changes to passwords belonging to the Bishopric or Stake Presidency, one of which has to be a member of the Bishopric or Presidency. A member of the Bishopric or Presidency can change their own if they are logged in but if they have forgotten their password it needs authorising in the same way that donations are authorised.

I am not sure if this extends to clerks and exec secs.

It doesn't apply to assistant clerks or other users as they can be changed by one user with admin rights.
I think this scenario changed back with MLS 3.6.1. The explanation is in the release notes on RKAT.
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Lost password

#7

Post by lajackson »

Biggles wrote:I think this scenario changed back with MLS 3.6.1. The explanation is in the release notes on RKAT.
I remember reading about it now. It is a protection that would apply to the password of those who are able to authorize an actual expenditure of funds through MLS.

We do not see this in the U.S. because we cannot authorize actual electronic funds transfers through MLS as you are able to do in some other countries. We can merely write checks.
scgallafent
Church Employee
Church Employee
Posts: 3025
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Lost password

#8

Post by scgallafent »

simonawright wrote:I am not sure when the change came in but you now need two people to authorise changes to passwords belonging to the Bishopric or Stake Presidency, one of which has to be a member of the Bishopric or Presidency. A member of the Bishopric or Presidency can change their own if they are logged in but if they have forgotten their password it needs authorising in the same way that donations are authorised.

I am not sure if this extends to clerks and exec secs.

It doesn't apply to assistant clerks or other users as they can be changed by one user with admin rights.
This changed in MLS 3.6.0. The restriction applies to anyone with the authorization rights for finances. So it takes two users to make a password change for a clerk, since the clerk has finance access. This would also apply to an assistant clerk with finance access.
erickeiyoung
New Member
Posts: 1
Joined: Sat Aug 23, 2014 7:56 pm

Re: Lost password

#9

Post by erickeiyoung »

So basically where would we need to click and what do we need to do to change the password?
User avatar
sbradshaw
Community Moderators
Posts: 6252
Joined: Mon Sep 26, 2011 9:42 pm
Location: Utah
Contact:

Re: Lost password

#10

Post by sbradshaw »

10527684 wrote:So basically where would we need to click and what do we need to do to change the password?
Log in to MLS, go to System Options, then Users, then find your username; open it up, type in a new password, and save. I don't remember if any MLS user can see the Users – the clerk himself may have to be logged in to see Users in System Options.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
Post Reply

Return to “General Clerk Discussions”