Online membership updating

Discussions about the Leader and Clerk Resources on lds.org.
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lmkamartin
New Member
Posts: 2
Joined: Sun Aug 18, 2013 6:30 pm

Online membership updating

#1

Post by lmkamartin »

I have been trying to update two of our member's address and phone numbers online for 2 days and I keep getting this message: "Sorry, something went wrong loading the requested data. Try refreshing the page, or try again later." All I am trying to do is change there address to SW instead of SE for one and enter an new phone number for the other. I have been able to update other members phone numbers and addresses without any problems. Any suggestions?
mevans
Senior Member
Posts: 2049
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: Online membership updating

#2

Post by mevans »

Try it from the Directory instead of the clerk tools and see if it works any better.
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mfmohlma
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Posts: 854
Joined: Thu Feb 28, 2008 5:45 pm
Location: Hillsboro, OR

Re: Online membership updating

#3

Post by mfmohlma »

I have had this error occur when the address validator (that pops up and says "Do you want to use this address instead") can't find a valid address to suggest. Double-check the address you are using.
jkitterman
Church Employee
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Joined: Tue Sep 14, 2010 3:08 pm
Location: USA

Re: Online membership updating

#4

Post by jkitterman »

If you want to send me (via PM or email) the details of what you want to change, I would be happy to debug / fix it.
Developer, Core Systems and Services
http://clerk.lds.org
mprusse
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Posts: 257
Joined: Sun Jan 28, 2007 9:01 pm
Location: Littleton, CO-USA

Re: Online membership updating

#5

Post by mprusse »

I can confirm that any membership updates made from the Leader & Clerk Resources section is not taking. It appears it is working fine from the directory itself.
jkitterman
Church Employee
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Posts: 92
Joined: Tue Sep 14, 2010 3:08 pm
Location: USA

Re: Online membership updating

#6

Post by jkitterman »

This problem happens only in certain cases, and will be fixed in our next release.
Developer, Core Systems and Services
http://clerk.lds.org
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mfmohlma
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Joined: Thu Feb 28, 2008 5:45 pm
Location: Hillsboro, OR

Re: Online membership updating

#7

Post by mfmohlma »

jkitterman wrote:This problem happens only in certain cases, and will be fixed in our next release.
Thanks for investigating (and fixing)!
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