Password Problems
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Password Problems
Hi
I am a newly called District Clerk in New Zealand, I have changed my password to MLS and inadvertently been locked out. (I cant login to MLS) Is there any way that I can easily reset my password so that I can log back in?? Any help will be greatly appreciated.
Regards
Bro Grey
I am a newly called District Clerk in New Zealand, I have changed my password to MLS and inadvertently been locked out. (I cant login to MLS) Is there any way that I can easily reset my password so that I can log back in?? Any help will be greatly appreciated.
Regards
Bro Grey
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Re: Password Problems
I'm not sure how the lockout works. It might go away after a few minutes.
But if you've forgotten the password, there's two choices: Find someone with MLS admin rights to reset it or call Local Unit Support. But for that, I think you'll have to wait until Monday.
But if you've forgotten the password, there's two choices: Find someone with MLS admin rights to reset it or call Local Unit Support. But for that, I think you'll have to wait until Monday.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: Password Problems
This may seem quite dumb but how do I go about resetting the password via someone elses login?
Sorry but I am new to MLS
Sorry but I am new to MLS
- aebrown
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Re: Password Problems
Any MLS administrator can reset another user's password as follows (note that these are the steps for that administrator, not for you, since you can't sign in to MLS at this point):M.Grey wrote:This may seem quite dumb but how do I go about resetting the password via someone elses login?
Sorry but I am new to MLS
- Sign in to MLS
- Click on System Options
- Click on Users
- Find the user in the list and click on their blue underlined user name
- Have the person enter their password and confirm it (or set it to a known but not completely obvious password, so that the user can sign in and change the password immediately thereafter)
- Click Save
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Re: Password Problems
Got the same issue with a local uni in my stake. They changed loads of the passwords as per recent instructions and can't log in. No admin user left to use iether
Is it a call to the global service centre to get this fixed?
Thanks
Is it a call to the global service centre to get this fixed?
Thanks
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Re: Password Problems
I do not believe you can delete the last Admin in MLS. (Of course, that person may no longer be there physically.)sphester wrote:Got the same issue with a local uni in my stake. They changed loads of the passwords as per recent instructions and can't log in. No admin user left to use iether
Check with your stake technology specialist to see if there is a stake admin who can help you. And if there truly is no one else, then yes, you will need to call Support.
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Re: Password Problems
I'm the stake tech and whilst is seem some unit have a stake tech user name it was not set up by my and I do not know what the password was. Time to ask each unit to create one for me for this very reason.
Although all may not be lost. I e-mailed someone from our area office and they have given me some instructions that involves rolling back the MLS data file that could fix this. Anyone done this before does it still work now?
Regards
Although all may not be lost. I e-mailed someone from our area office and they have given me some instructions that involves rolling back the MLS data file that could fix this. Anyone done this before does it still work now?
Regards
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Re: Password Problems
It probably would work, but it also creates new problems. I'd certainly contact clerk support after doing that to make sure they're aware of what's happened.sphester wrote:they have given me some instructions that involves rolling back the MLS data file that could fix this.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: Password Problems
Well I tried it on my test MLS and it was not doing what I thought it would. It was not a complete roll back but some data.properties file that needed to be copied i assume this file just cover user names and passwords.
Waiting to speak to the GSC before I try anything on the live system at the unit. Oddly i thought the GSC would be open today the Tech pages say it is open from 12pm on Sundays but when I call it just says it is closed. That's the second page I've found out of date in the last week.
Waiting to speak to the GSC before I try anything on the live system at the unit. Oddly i thought the GSC would be open today the Tech pages say it is open from 12pm on Sundays but when I call it just says it is closed. That's the second page I've found out of date in the last week.
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Re: Password Problems
Try again. I think Sunday support is done out of Australia where it's Monday. Since the US is currently on daylight savings, it might not open until 1pm MDT.sphester wrote:Oddly i thought the GSC would be open today the Tech pages say it is open from 12pm on Sundays but when I call it just says it is closed.
Edit: I just tried. MLS support is closed. But I know I've called for network support on Sunday.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.