Issues getting branch counselors to show up in the directory

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negfou
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Location: TN, USA

Issues getting branch counselors to show up in the directory

#1

Post by negfou »

I've added the new counselors in MLS and when I checked the directory on lds.org, they don't show up. I go to CDOL and look at the callings for the branch, I can see the counselors, but they are not listed under the branch presidency, but are under an unnamed category. Any guidance on how to fix this issue would be appreciated.
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this is what i see in CDOL
this is what i see in CDOL
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negfou
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Location: TN, USA

Re: Issues getting branch counselors to show up in the direc

#2

Post by negfou »

I've already removed the names as well as the positions in MLS, waiting for it to be updated in CDOL, then adding them again, but the same thing keeps happening.
russellhltn
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Re: Issues getting branch counselors to show up in the direc

#3

Post by russellhltn »

How long have you waited after you've added them? I'm thinking there might be some process at CHQ end that has to happen before it's complete. The fact the printing in is black shows they have been added as a standard position.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
negfou
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Re: Issues getting branch counselors to show up in the direc

#4

Post by negfou »

russellhltn wrote:How long have you waited after you've added them? I'm thinking there might be some process at CHQ end that has to happen before it's complete. The fact the printing in is black shows they have been added as a standard position.
It's been done for at least a couple weeks at this point. The odd thing is that they have access to all of the functionality of LDS.org for their callings, they're just not showing up as members of the branch presidency.
jonesrk
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Re: Issues getting branch counselors to show up in the direc

#5

Post by jonesrk »

I should be able to fix this on Monday.
russellhltn
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Re: Issues getting branch counselors to show up in the direc

#6

Post by russellhltn »

JonesRK wrote:I should be able to fix this on Monday.
I was hoping you would see this thread. I'd be interested to hear what happened.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
negfou
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Re: Issues getting branch counselors to show up in the direc

#7

Post by negfou »

JonesRK wrote:I should be able to fix this on Monday.
Thanks.
jonesrk
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Re: Issues getting branch counselors to show up in the direc

#8

Post by jonesrk »

russellhltn wrote:
JonesRK wrote:I should be able to fix this on Monday.
I was hoping you would see this thread. I'd be interested to hear what happened.
This is fixed. The problem was some of the ids (in a database id's are how things are connected together) were not set correctly. There were enough pieces connected that I could link it all back up.
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