Change E-mail Address

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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mdantasf
Member
Posts: 102
Joined: Sat Oct 06, 2007 9:28 pm
Location: São Paulo, SP, Brasil
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Change E-mail Address

#1

Post by mdantasf »

Hi,

My friend created an account LDS, but did not confirm the account and the email he used in the registration can no longer be accessed.

How can he change the email account LDS or start from scratch again?

Regards,
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Change E-mail Address

#2

Post by russellhltn »

Try changing the email account. Log into ldsaccount.lds.org.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
mdantasf
Member
Posts: 102
Joined: Sat Oct 06, 2007 9:28 pm
Location: São Paulo, SP, Brasil
Contact:

Re: Change E-mail Address

#3

Post by mdantasf »

He can not, because the account has not been confirmed, and when the system detects it and reports that will be sent an e-mai lde confirmation to the e-mail he has no access.

Regards,
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Change E-mail Address

#4

Post by russellhltn »

Go to ldsaccount.lds.org and use the "can't sign in" button.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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