Unable to save new journal entry
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- New Member
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- Joined: Fri Feb 08, 2013 12:35 am
- Location: El Cajon, CA
Unable to save new journal entry
Please forgive me if this is not the proper place to submit issues of this nature.
It appears the save functionality for new journal entries is broken. Note that the behavior is consistent in Safari, Chrome, and Firefox.
To reproduce:
1.) Navigate to http://www.lds.org/
2.) Select the "Sign In/Tools dropdown, and select the blue "Sign In" button at top of list.
3.) Authenticate using your LDS Account credentials.
4.) (Having been redirected back to the main page) select the "Notes and Journal" item at top of list from the "<User's name>/Tools" dropdown.
5.) Select the "Add journal entry" link.
6.) Enter values for the "Name" and "Journal entry" fields
7.) Select the "Save" button.
The button text should then change from "Save" to "Saving..." and display a spinner indefinitely.
Looking a bit behind the scenes using Firebug or the like, it appears the "Save" button's target:
/study-tools/ajax/highlight/saveOne?lang=eng&clang=eng&callback=<jQuery ID>
does not exist and is returning HTTP status 500.
It appears the save functionality for new journal entries is broken. Note that the behavior is consistent in Safari, Chrome, and Firefox.
To reproduce:
1.) Navigate to http://www.lds.org/
2.) Select the "Sign In/Tools dropdown, and select the blue "Sign In" button at top of list.
3.) Authenticate using your LDS Account credentials.
4.) (Having been redirected back to the main page) select the "Notes and Journal" item at top of list from the "<User's name>/Tools" dropdown.
5.) Select the "Add journal entry" link.
6.) Enter values for the "Name" and "Journal entry" fields
7.) Select the "Save" button.
The button text should then change from "Save" to "Saving..." and display a spinner indefinitely.
Looking a bit behind the scenes using Firebug or the like, it appears the "Save" button's target:
/study-tools/ajax/highlight/saveOne?lang=eng&clang=eng&callback=<jQuery ID>
does not exist and is returning HTTP status 500.
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- New Member
- Posts: 1
- Joined: Fri Feb 08, 2013 6:18 am
Re: Unable to save new journal entry
I have been experiencing the same problem the past 2 days. Is this issue being addressed?
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- New Member
- Posts: 1
- Joined: Fri Feb 08, 2013 6:25 am
Re: Unable to save new journal entry
Have been unable to save journal entries for the past two days.
In the past I have had problems with bookmarks too. I have been able to delete old book marks and then save a new one. I do not want to delete journal entries to be able to save new journal entries.
In the past I have had problems with bookmarks too. I have been able to delete old book marks and then save a new one. I do not want to delete journal entries to be able to save new journal entries.
- aebrown
- Community Administrator
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- Joined: Tue Nov 27, 2007 8:48 pm
- Location: Draper, Utah
Re: Unable to save new journal entry
This is the same problem as has been reported in Scripture marking not working. That problem has been escalated.
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- New Member
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- Joined: Fri Feb 08, 2013 12:35 am
- Location: El Cajon, CA
Re: Unable to save new journal entry
Same problem -- I had a feeling, aebrown. Thanks for the update!
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- New Member
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- Joined: Sat Feb 16, 2013 1:06 am
Can't save journal entry
Hi,
I created a journal entry and hit save. It is perpetually trying to save the entry and going no where. Help. I really like the online journaling on my computer.
Thanks
I created a journal entry and hit save. It is perpetually trying to save the entry and going no where. Help. I really like the online journaling on my computer.
Thanks
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- New Member
- Posts: 1
- Joined: Sat Feb 16, 2013 3:55 pm
Trouble Saving Journal Entries
I have been attempting to save journal entries in my Notes and Journal since yesterday, February 15th and it isn't working. It allows me to type my content and when I push save it just spins as if it is attempting to save it but never does. I have tried inputing entries on a couple of different computers and the issue is the same. How do I resolve this situation? I really need these journal entries for a lesson I am teaching tomorrow. Thanks for your help.
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- Community Moderators
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- Location: USA, TX
Moderator note
[Moderator note: The previous post was merged with this thread since both topics are the same.]
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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- New Member
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Re: Can't save journal entry
I am having the same problem
I created a journal entry and hit save. It is perpetually trying to save the entry and going no where.
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- New Member
- Posts: 1
- Joined: Sun Feb 17, 2013 10:40 am
Re: Can't save journal entry
Same problem here... This happened about a week ago and it started working again after about three days.