Global Service Center

[drepouille]

I have always called 866-678-2763 to reach the Global Service Center for networking issues, and it still works.

The Technology Manager Home page gives a different number, which I tried, but found to be hopelessly confusing, when I have network issues.

Problems with Meetinghouse Internet?
If you experience problems connecting to the Internet in a meetinghouse, that cannot be resolved locally, stake or district technology specialists should contact the Global Service Center (GSC). The GSC can be reached 24/7 at 855-LDS-HELP (855-537-4357).
Date Posted: 1/11/2013

[aebrown]

The Technology Manager Home page gives a different number, which I tried, but found to be hopelessly confusing, when I have network issues.
...
The GSC can be reached 24/7 at 855-LDS-HELP (855-537-4357).

The term "Global Service Center" encompasses several help systems. Among these are the help for Distribution Services, IT Support, and Local Unit Support.

When the 855-LDS-HELP number was first put in place, it offered a voice menu that basically sent you to one of those big operations (and I think there were a couple of others).

But now the voice menu starts out as being role-oriented (are you a priesthood leader/clerk, or an employee, or a member?). I actually needed some help with a firewall issue myself, so I said I was a clerk, then chose the option for "Technical". But then none of the options said anything about networking or IT support or anything like that, so I also got lost. I eventually got transferred to the main Church operator, and she didn't know where to send me, so she sent me to a nice man who answered the phone "Member support". I'm now on hold waiting for him (and I've had time to type all of the above while waiting) to figure out where to transfer me.

Ok, he just said he figured out the right place to send me, and indeed I ended up at the good old IT support voice menu.

So I completely agree that the new top-level menu is a huge step back.

[drepouille]

I did the same thing today: clerk, Technical, then into the abyss, and hung up.

[johnshaw]

I agree there is an issue there.. I posted as much a while ago, You basically need to select web applications and then other as I recall... then you get to networking. I believe a message was sent to the MHTech mailing list with the updated info.

[russellhltn]

Found the spot by accident looking for something else:

Option #1: English
Option #1: Calling as a Priesthood or clerk
Option #3: Tech Support
Option #6: All Others
Option #3: Wireless or Internet.

[aebrown]

Found the spot by accident looking for something else:

Option #1: English
Option #1: Calling as a Priesthood or clerk
Option #3: Tech Support
Option #6: All Others
Option #3: Wireless or Internet.

Yes, and that's consistent with the communication sent by email to STSs and stake clerks.

The point that is confusing (or at least was for me) is in that 4th step where you need to choose Option 6 -- it is labeled "for all other applications." In the context of technical support, when someone mentions "applications" I think of software applications, either web or desktop or mobile. I don't think of issues with networking as being "application" problems. I wish they had used the more general phrase "for all other issues."

[shitor]

ALL THE NUMBERS AM TRYING IS NOT GOING THROUGH, HOW DO I CONTACT THEM. (GLOBAL SERVICES CENTER)
AM IN GHANA NOW

[rmrichesjr]

ALL THE NUMBERS AM TRYING IS NOT GOING THROUGH, HOW DO I CONTACT THEM. (GLOBAL SERVICES CENTER)
AM IN GHANA NOW

Are there any numbers on this page that you haven't tried? https://tech.churchofjesuschrist.org/wi ... Department

In case the one number in Ghana does not work, are you sure the phone you're using has international calling enabled?

[celinejäger]

Hi, I cannot use my tablet since it is still connected to my missionary account, which was taken down 4 years ago. I tried calling the Church Support but it seems they are closed. Openening hours are not listed. Is there any email address through which I can contact the Church Support? That would make it way easier.

Thank you!

[russellhltn]

I would suggest calling back during Utah business hours.