How do I get a printer replaced?

[dhamson-p40]

I have a printer going bad in the FHC. Where do I go for the replacement?

[opee]

According to this document on the Clerk Website, I think you should talk to your FM group.

[russellhltn]

Actually, that document is for clerk computers, not FHC ones. this is the correct document.

Typically the Family History Department supplies one (maybe two) computers, and a printer. It may also supply a Microfilm scanner which includes a computer and a printer. If one of those breaks, you follow the document (which doesn't seem to really say - I'd contact Family History.)

Outside of that, you're on your own.

[dhamson-p40]

I read both offered documents:
The allowed amount for local funded replacement is $150 for the MLS printer, But only $100 for the FHC printer.

Two very similar guidelines, issued within months of each other, but quite different dollar limit. Any comment on why the disparity?

[russellhltn]

Two very similar guidelines, issued within months of each other, but quite different dollar limit. Any comment on why the disparity?

The computers are handled by two very different departments. If you were to compare the two, it would be easier to say what they have in common.

Both sides use Windows, Symantec, and LANDesk. Sometimes they even ship the same brand of computers. Both are handled at the local level by the STS.

As noted, the two are covered by different polices. One is issued by the Member Services Support Group, the other by the Family History Department.

[pete_arnett-p40]

Here is what I did to get a failing MLS laser printer replacement, sent an email to the Stake President and he approved the request and then sent it to our local Facilities Management Group who ordered the laser printer and it arrived in about three (3) weeks




Stake __________

The __________(enter local unit’s name and unit number) has a failing MLS laser printer that has been reviewed and it is not cost effective to repair it because the maintenance kit for the older HP laser printers cost is about $149.00 plus labor which will exceed the repair cost threshold of $150.00

Thanks
Your Fellow Servant,



Also, now is the time to request the Stake President to have your local Facilities Management Group put into their budget for next year to replace older out of warranty devices that are starting to fail

[russellhltn]

maintenance kit for the older HP laser printers cost is about $149.00 plus labor which will exceed the repair cost threshold of $150.00

I had a GX 270 motherboard fail. The replacement cost for the part alone was a few bucks over $150. I called SLC for advice. I was told that $150 was a "guideline" and to go ahead and get it fixed. I double-checked with the FM group and they were OK with the idea. So, that's what I did. Took 1 week.

[1historian-p40]

I realize this may sound like a silly question. But is it a authorized FHC or an unauthorized FHC? If its just a FHC that your ward or stake "created" then the church will not cover replacement equipment. Only if it is listed on the family history web site as a family history center will it be covered.

[russellhltn]

Only if it is listed on the family history web site as a family history center will it be covered.

Another good way to tell is if it has a unit number. This isn't the same as the unit number for a ward or stake. Typically the FHC unit numbers start with a 3 or a 4.

[codyntn-p40]

With 10 units in 2 states, I found it usefull have only printers that have the same cartridge make and model. In doing that I can then have only 1 or 2 replacement cartridges and when a spare cartridge is installed in some unit, then I purchase another cartridge.

This avoids the problem where each unit has a spare cartridge and the spare comes up dead when it's finally installed because it's been sitting for a couple of years. Any thing over 6 months to a year of sitting on a shelf can yeild a cartridge that is dead.

Chris C