LDS Tools never syncs

Discussions around the Android version of the Member Tools application
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brad_p
Member
Posts: 148
Joined: Sat Jan 12, 2013 6:29 pm

LDS Tools never syncs

#1

Post by brad_p »

I'm working at a members home. They have two Andriod phones. I am able to get both phones to sync if I use his account. If I try using her LDS.org account, I keep getting a message that it connects, it tries to sync, no progress is made, and after a few seconds, it says that the service is unavailable, and to try again later.

What do I need to do so she can have access to LDS tools on her phone?
janenetoone
New Member
Posts: 1
Joined: Sat Jan 12, 2013 6:20 pm

Re: LDS Tools never syncs

#2

Post by janenetoone »

Seems I got it fixed. I logged into her lds.org account, and and noticed it wouldn't give her access to the Directory. Over on the right side, I saw something stating "You indiciated you are not a member." So I clicked on that link, put in her information again, and, now everything works. Her LDS Tools account works and she can view the directory at lds.org
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aebrown
Community Administrator
Posts: 15153
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

Re: LDS Tools never syncs

#3

Post by aebrown »

Thanks for reporting back. There are many aspects to making the sync process work properly, and it's a good reminder that having a properly configured member LDS account is an essential part of the process.
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