I apologize if this has been posted previously. Lately, everytime I try to go into my calling as FHC director I get this message at the top of page in a red/pink box. Any clues as to what is going on?
0301: Your user information could not be obtained from the CIS API. This service is likely temporarily down, try again later.
I am able to access the information, but it's just annoying.
Thanks in advance.
0301: Your user information could not be obtained
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Bizegrama
- New Member
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- Joined: Tue Dec 21, 2010 1:19 pm
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russellhltn
- Community Administrator
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Re: 0301: Your user information could not be obtained
Can't say as I've seen that before. But you might get better answers over at the forums.familysearch.org. The Family History types don't hang out here.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Bizegrama
- New Member
- Posts: 34
- Joined: Tue Dec 21, 2010 1:19 pm
Re: 0301: Your user information could not be obtained
Thanks, Russell. I determined it's a problem with the one link.
If I type in http://www.familysearch.org/serve while signed in to my LDS account it goes there without an error. If I go through Resources, Callings, Family History, Serving in FH and then click on link familysearch.org/serve it asks for the LDS sign in again. This is where the problem is located. Probably a bad link or doesn't like a double sign in. They just need to delete that lower link. The top link Serving in Family History works fine.
If I type in http://www.familysearch.org/serve while signed in to my LDS account it goes there without an error. If I go through Resources, Callings, Family History, Serving in FH and then click on link familysearch.org/serve it asks for the LDS sign in again. This is where the problem is located. Probably a bad link or doesn't like a double sign in. They just need to delete that lower link. The top link Serving in Family History works fine.