Log in error

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bweggersen
New Member
Posts: 6
Joined: Fri Jun 10, 2011 12:52 am

Log in error

Postby bweggersen » Sun Sep 04, 2011 6:29 am

When I try to sign into the new lds.org account, I get an error:

Error 500: java.lang.NullPointerException

This seems to be specific to Windows, because I can log in on an iPhone and on MacOS, but not on Windows. I thought maybe it was something specific to my setup here, but at church today I heard that there are several others that are getting the same error.

For me, it has been giving this error for a month now.

Does anybody know what's going on?

Benjamin

russellhltn
Community Administrator
Posts: 20732
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sun Sep 04, 2011 11:59 am

Do you know if it's specific to the browser? IE is the most common one on Microsoft products, but wouldn't be found on a iPhone or MacOS.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
Community Moderators
Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Sun Sep 04, 2011 5:41 pm

I think the LDS Account site or servers related to it have been having issues for over a week. The thread Registration Page is not working reports issues in registering a new account. I personally had problems using the LDS Account logon for these forums last weekend. It was not browser specific since I had the same results for IE8, FireFox 6 and Chrome.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

froderh
New Member
Posts: 3
Joined: Mon Oct 31, 2011 10:09 am

Critical sign-in issue

Postby froderh » Mon Oct 31, 2011 10:23 am

Quite a lot of the seminary and institute teachers experience the same when logging in from the si.lds.org page. It connects to the https://si.lds.org/?signmein that instead of showing terminates with error: "Error 500: java.lang.NullPointerException"

Any ideas for us? Is anyone working on this?

Thanks in advance!

froderh
New Member
Posts: 3
Joined: Mon Oct 31, 2011 10:09 am

Possible solution: Try changing your default browser language to English

Postby froderh » Tue Nov 01, 2011 8:54 am

Hi all,

I got the following advice from an [color=#1F497D][font="]LDS Account Administrator:

[/font]
[/color][color=#1F497D][font="]Please try changing your default browser language to English.[/font][/color]
[color=#1F497D][font="] [/font][/color]
[color=#1F497D][font="]Internet Explorer[/font][/color]
[color=#1F497D][font="]1. Go to Tools.[/font][/color]
[color=#1F497D][font="]2. Click on Internet Options.[/font][/color]
[color=#1F497D][font="]3. Select Languages.[/font][/color]
[color=#1F497D][font="]4. Click on the Add button and add the English (United States) language.[/font][/color]
[color=#1F497D][font="]5. Mark the language English (United States) and click to Move up.[/font][/color]
[color=#1F497D][font="]6. Click Ok.[/font][/color]
[color=#1F497D][font="] [/font][/color]
[color=#1F497D][font="]Mozilla Firefox[/font][/color]
[color=#1F497D][font="]1. Go to Options.[/font][/color]
[color=#1F497D][font="]2. Click on Content tab.[/font][/color]
[color=#1F497D][font="]3. Click on Choose, next to Languages.[/font][/color]
[color=#1F497D][font="]4. Click on the Add button and add English (United States) language.[/font][/color]
[color=#1F497D][font="]5. Mark the language English (United States) and click to Move up.[/font][/color]
[color=#1F497D][font="]6. Click Ok.[/font][/color]
[color=#1F497D][font="] [/font][/color]
[color=#1F497D][font="]It worked for me - hope it helps you too![/font][/color]

[color=#1F497D][font="][/font]
[/color]
[color=#1F497D][font="]Best regards,[/font][/color]
[color=#1F497D][font="]Frode
[/font]
[/color]
[color=#1F497D][font="][/font][/color]

m.kucinas
New Member
Posts: 1
Joined: Thu Mar 03, 2011 2:22 pm
Location: Lithuania, Vilnius

Postby m.kucinas » Sun Nov 13, 2011 11:52 am

Works pretty good with Firefox. Any advice on Chrome?


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