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I got an 'Access Denied' message

Posted: Sat Feb 26, 2011 6:10 pm
by michaelwong
Hi, I got an 'Access Denied' message while I try to access the Ward and Stake directory. What happen?

Posted: Sat Feb 26, 2011 6:18 pm
by aebrown
michaelwong wrote:Hi, I got an 'Access Denied' message while I try to access the Ward and Stake directory. What happen?
Were you able to sign in to lds.org with your LDS Account?

After signing in, on the Tools menu are you accessing the Directory or the Classic Ward and Stake Websites?

Posted: Sat Feb 26, 2011 6:50 pm
by michaelwong
aebrown wrote:Were you able to sign in to lds.org with your LDS Account?

After signing in, on the Tools menu are you accessing the Directory or the Classic Ward and Stake Websites?

Yes, I can sign normally. But still got the same message while I try to access those information.

Ward members getting same error

Posted: Tue Mar 15, 2011 9:34 pm
by jwarner7
I have had several calls about this access denied issue. I have logged on as them and I am getting the same error. Any feedback as to the error

Posted: Tue Mar 15, 2011 10:00 pm
by aebrown
jwarner7 wrote:I have had several calls about this access denied issue. I have logged on as them and I am getting the same error. Any feedback as to the error
So it sounds like you are using the Sign In link on the home page of lds.org to sign in, and that is successful. After that, what areas of lds.org are they trying to access when they get the error message? Do all personalized areas (Calendar, Directory, My Study Notebook, Maps, Classic Stake & Ward Websites) of lds.org give the same results? Do these people have leadership callings that would give them special permissions, or are they regular members?

Posted: Tue Mar 15, 2011 10:17 pm
by russellhltn
By chance, are you in a newly created stake?